38
NPS
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Brand Page
GoFrugal Technologies
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About GoFrugal Technologies' Brand
Retail Business Management Software
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
2.9/5
Customer Service
GoFrugal Technologies NPS
GoFrugal Technologies's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether GoFrugal Technologies's customers would recommend using the product based on a scale of -100 to 100.
GoFrugal Technologies Overall NPS
| 61% | Promoters |
|---|---|
| 16% | Passives |
| 23% | Detractors |
GoFrugal Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 41 | Aug 2020 | 41 |
Apr 2022 38 | Apr 2022 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoFrugal Technologies NPS by Usage
GoFrugal Technologies's NPS was rated 57 points by customers who have used GoFrugal Technologies's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 57 | 5 to 10 Years | 57 |
GoFrugal Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GoFrugal Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GoFrugal Technologies Product Quality
3.2/5
GoFrugal Technologies has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFrugal Technologies' overall Product Quality score rated by its users and customers.
GoFrugal Technologies Product Information
GoFrugal Technologies serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. GoFrugal Technologies supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
GoFrugal Technologies’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.gofrugal.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Point of Sale (POS) Software
Apparel Management Software
Pharmacy Software
Restaurant Management Software
Retail POS System Software
Food Service Management Software
iPad POS Software
Restaurant POS Software
Bar POS Software
Bakery Software
Spa Management Software
Barbershop Software
Convenience Store Software
GoFrugal Technologies Pricing
GoFrugal Technologies ROI & Value For Money
3.5/5
GoFrugal Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFrugal Technologies' overall ROI score rated by its users and customers.
GoFrugal Technologies Pricing Plans
GoFrugal Technologies has a pricing structure that accommodates small, medium, and large businesses.
Who Uses GoFrugal Technologies?
Small Businesses
Medium Businesses
Large Enterprises
GoFrugal Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoFrugal Technologies Customer Service
2.9/5
GoFrugal Technologies has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About GoFrugal Technologies's Customer Service
Address
No 11A, Narayana Complex, Tennessee Ridge, TN 600042 India
Website
http://www.gofrugal.com
Phone Number
+91 44 6620 0200
Consumer vs. Employees
GoFrugal Technologies scored a 38 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of GoFrugal Technologies would recommend the brand to a friend. ENPS measures how likely GoFrugal Technologies employees would recommend working at GoFrugal Technologies to a friend.
Net Promoter Score
38
NPS Score
| 61% | Promoters |
|---|---|
| 16% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
