-40
NPS
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Gogo
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About Gogo's Brand
We created the inflight connectivity revolution and we're still going strong - creating breakthrough innovations that help people in the air stay fully connected to their work, life and entertainment on the ground. Whether you're looking to connect your aircraft, to join our team and take your career to new heights, or to find the latest investor guidance, you'll discover how no one does it better than the company that started it all.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Gogo NPS
Gogo's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Gogo's customers would recommend using the product based on a scale of -100 to 100.
Gogo Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Gogo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Nov 2021 -50 | Nov 2021 | -50 |
Jan 2022 -66 | Jan 2022 | -66 |
Aug 2023 -75 | Aug 2023 | -75 |
Feb 2024 -40 | Feb 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gogo Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Gogo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gogo Product Quality
4/5
Gogo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gogo Product Information
Gogo’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Aerospace and Aviation
Gogo Pricing
Gogo ROI & Value For Money
3.5/5
Gogo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Gogo Customer Satisfaction (CSAT)
Gogo Customer Satisfaction (CSAT) Score
100 / 100
Gogo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gogo Customer Service
4/5
Gogo has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gogo's Customer Service
Address
105 Edgeview Drive, Suite 300, Broomfield, CO 80021
Website
https://www.business.gogoair.com
Gogo's Social Links
Gogo as an Employer
4.7/5
Gogo has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gogo scored a -40 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Gogo would recommend the brand to a friend. ENPS measures how likely Gogo employees would recommend working at Gogo to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
