20
NPS
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Goldbely
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About Goldbely's Brand
Goldbely lets consumers buy food directly from the country's best small food makers & artisans
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Goldbely NPS
Goldbely's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Goldbely's customers would recommend using the product based on a scale of -100 to 100.
Goldbely Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Goldbely NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2024 20 | Aug 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goldbely Customer Reviews
Out of the 2 Goldbely customer reviews 2 were positive and 0 were constructive. Goldbely customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Goldbely Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Goldbely users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goldbely Product Quality
3.7/5
Goldbely has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Goldbely's overall Product Quality score rated by its users and customers.
Goldbely Product Information
Goldbely’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.goldbely.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Goldbely Pricing
Goldbely ROI & Value For Money
3.5/5
Goldbely has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Goldbely Customer Satisfaction (CSAT)
Goldbely Customer Satisfaction (CSAT) Score
100 / 100
Goldbely has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goldbely Customer Service
3.6/5
Goldbely has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Goldbely's Customer Service
Address
1 Bluxome Street, San Francisco, CA
Website
https://www.goldbely.com
Phone Number
+1 (888) 675-6892
Consumer vs. Employees
Goldbely scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Goldbely would recommend the brand to a friend. ENPS measures how likely Goldbely employees would recommend working at Goldbely to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
