13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Golden 1 Credit Union
Marketing or Exec? Claim Your Free Account
About Golden 1 Credit Union's Brand
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Golden 1 Credit Union NPS
Golden 1 Credit Union's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether Golden 1 Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Golden 1 Credit Union Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
Golden 1 Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 22 | Mar 2024 | 22 |
May 2024 28 | May 2024 | 28 |
Oct 2024 32 | Oct 2024 | 32 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 19 | Jan 2025 | 19 |
May 2025 23 | May 2025 | 23 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 29 | Aug 2025 | 29 |
Sep 2025 18 | Sep 2025 | 18 |
Oct 2025 18 | Oct 2025 | 18 |
Nov 2025 14 | Nov 2025 | 14 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden 1 Credit Union NPS by Gender
Female customers rated Golden 1 Credit Union's NPS 14 points higher than Male customers.
Male
0
Golden 1 Credit Union's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
14
Golden 1 Credit Union's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Golden 1 Credit Union NPS by Ethnicity
Golden 1 Credit Union's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Golden 1 Credit Union NPS by Age
Golden 1 Credit Union's NPS was rated -34 points by customers ages 66+ on Comparably.
Golden 1 Credit Union NPS by Usage
Golden 1 Credit Union's NPS was rated -17 points by customers who have used Golden 1 Credit Union's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -17 | Over 10 Years | -17 |
Golden 1 Credit Union Customer Reviews
Out of the 5 Golden 1 Credit Union customer reviews 1 was positive and 4 were constructive. Golden 1 Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Golden 1 Credit Union Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Golden 1 Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golden 1 Credit Union Customer Loyalty Score by Gender
Female customers rated Golden 1 Credit Union's Customer Loyalty score 23% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Golden 1 Credit Union.
Male
64%
Yes
Female
87%
Yes
Golden 1 Credit Union Customer Loyalty Score by Ethnicity
Golden 1 Credit Union's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Golden 1 Credit Union.
82
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Golden 1 Credit Union Customer Loyalty Score by Age
Golden 1 Credit Union's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Golden 1 Credit Union.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Golden 1 Credit Union Customer Loyalty Score by Usage
Golden 1 Credit Union's Customer Loyalty score was rated 85% by customers who have used Golden 1 Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Golden 1 Credit Union Customer Loyalty Score by Industry
Golden 1 Credit Union's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Golden 1 Credit Union Product Quality
3.2/5
Golden 1 Credit Union has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden 1 Credit Union's overall Product Quality score rated by its users and customers.
Golden 1 Credit Union Product Information
Golden 1 Credit Union’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Golden 1 Credit Union's product the highest. Reviewers from the Accounting industry rated Golden 1 Credit Union the lowest at 3.1.
- Website
- https://www.golden1.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Golden 1 Credit Union Product Quality
Golden 1 Credit Union's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Golden 1 Credit Union's Product Quality.
Ranked Golden 1 Credit Union Product Quality the Highest
Ranked Golden 1 Credit Union Product Quality the Lowest
Golden 1 Credit Union Product Quality Score by Gender
Female customers rated Golden 1 Credit Union's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Golden 1 Credit Union.
Male
2.8/5
Female
3.3/5
Golden 1 Credit Union Product Quality Score by Ethnicity
Golden 1 Credit Union's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Golden 1 Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Golden 1 Credit Union Product Quality Score by Age
Golden 1 Credit Union's Product Quality score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Golden 1 Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Golden 1 Credit Union Product Quality Score by Usage
Golden 1 Credit Union's Product Quality score was rated 2.9 stars by customers who have used Golden 1 Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Golden 1 Credit Union Product Quality Score by Industry
Golden 1 Credit Union's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Golden 1 Credit Union Pricing
Golden 1 Credit Union ROI & Value For Money
3.3/5
Golden 1 Credit Union has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden 1 Credit Union's overall ROI score rated by its users and customers.
Golden 1 Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Golden 1 Credit Union.
Quick Insights into Golden 1 Credit Union ROI
Golden 1 Credit Union's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Golden 1 Credit Union's ROI score.
Ranked Golden 1 Credit Union ROI the Highest
Ranked Golden 1 Credit Union ROI the Lowest
Golden 1 Credit Union ROI Score by Gender
Female customers rated Golden 1 Credit Union's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Golden 1 Credit Union.
Male
3.2/5
Female
3.4/5
Golden 1 Credit Union ROI Score by Ethnicity
Golden 1 Credit Union's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Golden 1 Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Golden 1 Credit Union ROI Score by Age
Golden 1 Credit Union's ROI score was rated 2.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Golden 1 Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
Golden 1 Credit Union ROI Score by Usage
Golden 1 Credit Union's ROI score was rated 3.2 stars by customers who have used Golden 1 Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Golden 1 Credit Union ROI Score by Industry
Golden 1 Credit Union's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Golden 1 Credit Union Customer Satisfaction (CSAT)
Golden 1 Credit Union Customer Satisfaction (CSAT) Score
60 / 100
Golden 1 Credit Union has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Golden 1 Credit Union Customer Satisfaction
Golden 1 Credit Union's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Golden 1 Credit Union's Customer Satisfaction.
Ranked Golden 1 Credit Union Customer Satisfaction the Highest
Ranked Golden 1 Credit Union Customer Satisfaction the Lowest
Golden 1 Credit Union Customer Satisfaction Score by Gender
Male customers rated Golden 1 Credit Union's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Golden 1 Credit Union.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
57 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Golden 1 Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Golden 1 Credit Union's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Golden 1 Credit Union.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Golden 1 Credit Union's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Golden 1 Credit Union.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Golden 1 Credit Union Customer Satisfaction Score by Age
Golden 1 Credit Union's Customer Satisfaction score was rated 34 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Golden 1 Credit Union.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 34% |
Golden 1 Credit Union Customer Satisfaction Score by Usage
Golden 1 Credit Union's Customer Satisfaction score was rated 50 points by customers who have used Golden 1 Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Golden 1 Credit Union Customer Satisfaction Score by Industry
Golden 1 Credit Union's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Golden 1 Credit Union Customer Satisfaction Score by Industry",
"text": "Golden 1 Credit Union's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Golden 1 Credit Union's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Golden 1 Credit Union's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Golden 1 Credit Union Customer Service
3.1/5
Golden 1 Credit Union has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden 1 Credit Union's overall Customer Service score rated by its users and customers.
About Golden 1 Credit Union's Customer Service
Address
8945 Cal Center Dr, Sacramento, CA 95826
Website
https://www.golden1.com
Phone Number
1?877?GOLDEN 1
Quick Insights into Golden 1 Credit Union Customer Service
Golden 1 Credit Union's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Golden 1 Credit Union's Customer Service score.
Ranked Golden 1 Credit Union Customer Service the Highest
Ranked Golden 1 Credit Union Customer Service the Lowest
Golden 1 Credit Union Customer Service Score by Gender
Female customers rated Golden 1 Credit Union's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Golden 1 Credit Union.
Male
2.9/5
Female
3.4/5
Golden 1 Credit Union Customer Service Score by Ethnicity
Golden 1 Credit Union's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Golden 1 Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Golden 1 Credit Union Customer Service Score by Age
Golden 1 Credit Union's Customer Service score was rated 2.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Golden 1 Credit Union.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
Golden 1 Credit Union Customer Service Score by Usage
Golden 1 Credit Union's Customer Service score was rated 3.1 stars by customers who have used Golden 1 Credit Union's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Golden 1 Credit Union Customer Service Score by Industry
Golden 1 Credit Union's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Golden 1 Credit Union as an Employer
4.2/5
Golden 1 Credit Union has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Golden 1 Credit Union scored a 13 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden 1 Credit Union would recommend the brand to a friend. ENPS measures how likely Golden 1 Credit Union employees would recommend working at Golden 1 Credit Union to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
