-31
NPS
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Golden Entertainment
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About Golden Entertainment's Brand
Golden Entertainment is a gaming company based in Enterprise, Nevada that operates casinos, taverns, and slot routes.
Brand at a Glance
88%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Golden Entertainment NPS
Golden Entertainment's Net Promoter Score (NPS) is a -31 with 26% Promoters, 17% Passives, and 57% Detractors. Net Promoter Score tracks whether Golden Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Golden Entertainment Overall NPS
| 26% | Promoters |
|---|---|
| 17% | Passives |
| 57% | Detractors |
Golden Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -36 | Sep 2022 | -36 |
Oct 2022 -39 | Oct 2022 | -39 |
Nov 2022 -32 | Nov 2022 | -32 |
Dec 2022 -39 | Dec 2022 | -39 |
Apr 2023 -42 | Apr 2023 | -42 |
May 2023 -34 | May 2023 | -34 |
Sep 2023 -37 | Sep 2023 | -37 |
Dec 2023 -42 | Dec 2023 | -42 |
Jan 2024 -41 | Jan 2024 | -41 |
Apr 2024 -40 | Apr 2024 | -40 |
Dec 2024 -34 | Dec 2024 | -34 |
Aug 2025 -31 | Aug 2025 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden Entertainment NPS by Gender
Male customers rated Golden Entertainment's NPS 50 points higher than Female customers.
Male
-50
Golden Entertainment's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
-100
Golden Entertainment's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Golden Entertainment NPS by Ethnicity
Golden Entertainment's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Golden Entertainment NPS by Age
Golden Entertainment's NPS was rated -67 points by customers ages 51-55 on Comparably.
Golden Entertainment NPS by Usage
Golden Entertainment's NPS was rated the highest by customers who have used Golden Entertainment's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -33 | 2 to 5 Years | -33 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Golden Entertainment Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Golden Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golden Entertainment Customer Loyalty Score by Gender
Female customers rated Golden Entertainment's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Golden Entertainment.
Male
85%
Yes
Female
100%
Yes
Golden Entertainment Customer Loyalty Score by Ethnicity
Golden Entertainment's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Golden Entertainment.
78
out of 100
Caucasian
Golden Entertainment Customer Loyalty Score by Age
Golden Entertainment's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Golden Entertainment.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Golden Entertainment Customer Loyalty Score by Usage
Golden Entertainment's Customer Loyalty score was rated the highest by customers who have used Golden Entertainment's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Golden Entertainment Customer Loyalty Score by Industry
Golden Entertainment's Customer Loyalty score was rated 100% by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Golden Entertainment Product Quality
3.1/5
Golden Entertainment has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Golden Entertainment Product Information
Golden Entertainment’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Golden Entertainment's product the highest.
- Website
- http://www.goldenent.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Gaming
Quick Insights into Golden Entertainment Product Quality
Golden Entertainment's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Golden Entertainment Product Quality the Highest
Ranked Golden Entertainment Product Quality the Lowest
Golden Entertainment Product Quality Score by Gender
Male customers rated Golden Entertainment's Product Quality score 1.6 stars higher than Female customers.
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Male
3.1/5
Female
1.5/5
Golden Entertainment Product Quality Score by Ethnicity
Golden Entertainment's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Golden Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Golden Entertainment Product Quality Score by Age
Golden Entertainment's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Golden Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Golden Entertainment Product Quality Score by Usage
Golden Entertainment's Product Quality score was rated 2 stars by customers who have used Golden Entertainment's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Golden Entertainment Product Quality Score by Industry
Golden Entertainment's Product Quality score was rated 2 stars by Hospitality industry customers.
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Golden Entertainment Pricing
Golden Entertainment ROI & Value For Money
2.8/5
Golden Entertainment has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Golden Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Quick Insights into Golden Entertainment ROI
Golden Entertainment's ROI score was rated highest by customers who have used Golden Entertainment's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Golden Entertainment ROI the Highest
Ranked Golden Entertainment ROI the Lowest
Golden Entertainment ROI Score by Gender
Male customers rated Golden Entertainment's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Golden Entertainment.
Male
2.6/5
Female
1.5/5
Golden Entertainment ROI Score by Ethnicity
Golden Entertainment's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Golden Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Golden Entertainment ROI Score by Age
Golden Entertainment's ROI score was rated 1.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Golden Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
Golden Entertainment ROI Score by Usage
Golden Entertainment's ROI score was rated the highest by customers who have used Golden Entertainment's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Golden Entertainment ROI Score by Industry
Golden Entertainment's ROI score was rated 1.6 stars by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Golden Entertainment Customer Satisfaction (CSAT)
Golden Entertainment Customer Satisfaction (CSAT) Score
58 / 100
Golden Entertainment has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Golden Entertainment Customer Satisfaction
Golden Entertainment's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Golden Entertainment's Customer Satisfaction.
Ranked Golden Entertainment Customer Satisfaction the Highest
Golden Entertainment Customer Satisfaction Score by Gender
Golden Entertainment's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Golden Entertainment.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Golden Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Golden Entertainment's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Golden Entertainment.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Golden Entertainment Customer Service
2.9/5
Golden Entertainment has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Golden Entertainment's Customer Service
Address
6595 S Jones Blvd, Las Vegas, NV
Website
http://www.goldenent.com/
Phone Number
(702)893-7777
Quick Insights into Golden Entertainment Customer Service
Golden Entertainment's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Golden Entertainment's Customer Service score.
Ranked Golden Entertainment Customer Service the Highest
Ranked Golden Entertainment Customer Service the Lowest
Golden Entertainment Customer Service Score by Gender
Male customers rated Golden Entertainment's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Golden Entertainment.
Male
3/5
Female
1.5/5
Golden Entertainment Customer Service Score by Ethnicity
Golden Entertainment's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Golden Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Golden Entertainment Customer Service Score by Age
Golden Entertainment's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Golden Entertainment.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Golden Entertainment Customer Service Score by Usage
Golden Entertainment's Customer Service score was rated the highest by customers who have used Golden Entertainment's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Golden Entertainment Customer Service Score by Industry
Golden Entertainment's Customer Service score was rated 1.6 stars by Hospitality industry customers.
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Golden Entertainment as an Employer
2.5/5
Golden Entertainment has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Golden Entertainment scored a -31 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden Entertainment would recommend the brand to a friend. ENPS measures how likely Golden Entertainment employees would recommend working at Golden Entertainment to a friend.
Net Promoter Score
-31
NPS Score
| 26% | Promoters |
|---|---|
| 17% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
