0
NPS
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Golden Gate Bridge
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About Golden Gate Bridge's Brand
The Golden Gate Bridge is a suspension bridge spanning the Golden Gate strait, a channel between San Francisco Bay and the Pacific Ocean.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Golden Gate Bridge NPS
Golden Gate Bridge's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Golden Gate Bridge's customers would recommend using the product based on a scale of -100 to 100.
Golden Gate Bridge Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Golden Gate Bridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
Mar 2026 0 | Mar 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golden Gate Bridge Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Golden Gate Bridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golden Gate Bridge Product Quality
5/5
Golden Gate Bridge has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden Gate Bridge's overall Product Quality score rated by its users and customers.
Golden Gate Bridge Product Information
Golden Gate Bridge’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://goldengatebridge.org/
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Golden Gate Bridge Pricing
Golden Gate Bridge ROI & Value For Money
5/5
Golden Gate Bridge has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden Gate Bridge's overall ROI score rated by its users and customers.
Golden Gate Bridge Customer Satisfaction (CSAT)
Golden Gate Bridge Customer Satisfaction (CSAT) Score
100 / 100
Golden Gate Bridge has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Golden Gate Bridge Customer Service
5/5
Golden Gate Bridge has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Golden Gate Bridge's overall Customer Service score rated by its users and customers.
About Golden Gate Bridge's Customer Service
Address
P.O. Box 9000, Presidio Station, San Francisco, CA
Website
http://goldengatebridge.org/
Golden Gate Bridge as an Employer
Consumer vs. Employees
Golden Gate Bridge scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Golden Gate Bridge would recommend the brand to a friend. ENPS measures how likely Golden Gate Bridge employees would recommend working at Golden Gate Bridge to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
