-37
NPS
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GolfNow.com
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About GolfNow.com's Brand
Founded in 2001, GolfNow.com offers the best in tee times and course selection through easy and convenient booking methods.
Brand at a Glance
69%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
GolfNow.com NPS
GolfNow.com's Net Promoter Score (NPS) is a -37 with 28% Promoters, 7% Passives, and 65% Detractors. Net Promoter Score tracks whether GolfNow.com's customers would recommend using the product based on a scale of -100 to 100.
GolfNow.com Overall NPS
| 28% | Promoters |
|---|---|
| 7% | Passives |
| 65% | Detractors |
GolfNow.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2024 -17 | Apr 2024 | -17 |
May 2024 -19 | May 2024 | -19 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -23 | Aug 2024 | -23 |
Oct 2024 -25 | Oct 2024 | -25 |
Nov 2024 -27 | Nov 2024 | -27 |
May 2025 -30 | May 2025 | -30 |
Jul 2025 -32 | Jul 2025 | -32 |
Oct 2025 -32 | Oct 2025 | -32 |
Nov 2025 -39 | Nov 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GolfNow.com NPS by Gender
GolfNow.com's NPS was rated -95 by Male customers on Comparably.
Male
-95
GolfNow.com's NPS was rated -95 by Male customers on Comparably.
0%
Promoters
5%
Passives
95%
Detractors
Female
N/A
GolfNow.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GolfNow.com NPS by Ethnicity
GolfNow.com's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Other -100 | Other | -100 |
GolfNow.com NPS by Age
GolfNow.com's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
GolfNow.com NPS by Usage
GolfNow.com's NPS was rated the highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -15 | 5 to 10 Years | -15 |
Over 10 Years -100 | Over 10 Years | -100 |
GolfNow.com Customer Reviews
Out of the 3 GolfNow.com customer reviews 0 were positive and 3 were constructive. GolfNow.com customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
GolfNow.com Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of GolfNow.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GolfNow.com Customer Loyalty Score by Gender
GolfNow.com's Customer Loyalty score was rated 81 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GolfNow.com.
Male
81%
Yes
Female
N/A
Yes
GolfNow.com Customer Loyalty Score by Ethnicity
GolfNow.com's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GolfNow.com.
86
out of 100
Caucasian
78
out of 100
Other
GolfNow.com Customer Loyalty Score by Age
GolfNow.com's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GolfNow.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 78% | 61-65 | 78% |
66+ 89% | 66+ | 89% |
GolfNow.com Customer Loyalty Score by Usage
GolfNow.com's Customer Loyalty score was rated the highest by customers who have used GolfNow.com's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GolfNow.com Product Quality
2.1/5
GolfNow.com has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GolfNow.com's overall Product Quality score rated by its users and customers.
GolfNow.com Product Information
GolfNow.com serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Mexico. GolfNow.com supports Web devices and offers products for small, medium, and large sized businesses.
GolfNow.com’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Sports & Entertainment industry rated GolfNow.com's product the highest. Reviewers from the Accounting industry rated GolfNow.com the lowest at 2.3.
- Website
- http://golfnow.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Languages Supported
English
Spanish
Product Type
Golf Course Software
Quick Insights into GolfNow.com Product Quality
GolfNow.com's Product Quality score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers who have used GolfNow.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GolfNow.com's Product Quality.
Ranked GolfNow.com Product Quality the Highest
Ranked GolfNow.com Product Quality the Lowest
GolfNow.com Product Quality Score by Gender
GolfNow.com's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GolfNow.com.
Male
1.5/5
Female
N/A
GolfNow.com Product Quality Score by Ethnicity
GolfNow.com's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GolfNow.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
GolfNow.com Product Quality Score by Age
GolfNow.com's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GolfNow.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
GolfNow.com Product Quality Score by Usage
GolfNow.com's Product Quality score was rated the highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GolfNow.com Product Quality Score by Industry
GolfNow.com's Product Quality score was rated the highest by Sports & Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GolfNow.com Pricing
GolfNow.com ROI & Value For Money
2/5
GolfNow.com has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock GolfNow.com's overall ROI score rated by its users and customers.
GolfNow.com Pricing Plans
GolfNow.com has a pricing structure that accommodates small, medium, and large businesses.
Who Uses GolfNow.com?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into GolfNow.com ROI
GolfNow.com's ROI score was rated highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and rated lowest by customers who have used GolfNow.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GolfNow.com's ROI score.
Ranked GolfNow.com ROI the Highest
Ranked GolfNow.com ROI the Lowest
GolfNow.com ROI Score by Gender
GolfNow.com's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GolfNow.com.
Male
1.5/5
Female
N/A
GolfNow.com ROI Score by Ethnicity
GolfNow.com's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GolfNow.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
GolfNow.com ROI Score by Age
GolfNow.com's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GolfNow.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
GolfNow.com ROI Score by Usage
GolfNow.com's ROI score was rated the highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GolfNow.com Customer Satisfaction (CSAT)
GolfNow.com Customer Satisfaction (CSAT) Score
11 / 100
GolfNow.com has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GolfNow.com Customer Satisfaction
GolfNow.com's Customer Satisfaction score was rated highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and rated lowest by customers who have used GolfNow.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GolfNow.com's Customer Satisfaction.
Ranked GolfNow.com Customer Satisfaction the Highest
Ranked GolfNow.com Customer Satisfaction the Lowest
GolfNow.com Customer Satisfaction Score by Gender
GolfNow.com's Customer Satisfaction score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GolfNow.com.
5 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 89% |
GolfNow.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GolfNow.com's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GolfNow.com.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
85%
CSAT according to Other
GolfNow.com's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GolfNow.com.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
GolfNow.com Customer Satisfaction Score by Age
GolfNow.com's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GolfNow.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 12% |
GolfNow.com Customer Satisfaction Score by Usage
GolfNow.com's Customer Satisfaction score was rated the highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GolfNow.com Customer Service
1.5/5
GolfNow.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GolfNow.com's overall Customer Service score rated by its users and customers.
About GolfNow.com's Customer Service
Address
9102 Southpark Center Loop, Ste. 230, Orlando, FL 32819
Website
http://golfnow.com
Quick Insights into GolfNow.com Customer Service
GolfNow.com's Customer Service score was rated highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and rated lowest by customers who have used GolfNow.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked GolfNow.com's Customer Service score.
Ranked GolfNow.com Customer Service the Highest
Ranked GolfNow.com Customer Service the Lowest
GolfNow.com Customer Service Score by Gender
GolfNow.com's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GolfNow.com.
Male
1.5/5
Female
N/A
GolfNow.com Customer Service Score by Ethnicity
GolfNow.com's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GolfNow.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
GolfNow.com Customer Service Score by Age
GolfNow.com's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GolfNow.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
GolfNow.com Customer Service Score by Usage
GolfNow.com's Customer Service score was rated the highest by customers who have used GolfNow.com's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GolfNow.com as an Employer
Consumer vs. Employees
GolfNow.com scored a -37 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of GolfNow.com would recommend the brand to a friend. ENPS measures how likely GolfNow.com employees would recommend working at GolfNow.com to a friend.
Net Promoter Score
-37
NPS Score
| 28% | Promoters |
|---|---|
| 7% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-73
eNPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
