25
NPS
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Golub Capital
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About Golub Capital's Brand
Golub Capital’s award-winning Middle Market Lending team structures financing solutions with hold positions of up to $600 million.
Brand at a Glance
64%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Golub Capital NPS
Golub Capital's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Golub Capital's customers would recommend using the product based on a scale of -100 to 100.
Golub Capital Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Golub Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 83 | Aug 2022 | 83 |
Nov 2022 85 | Nov 2022 | 85 |
Dec 2022 63 | Dec 2022 | 63 |
Jan 2023 66 | Jan 2023 | 66 |
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 36 | Sep 2023 | 36 |
Oct 2023 41 | Oct 2023 | 41 |
Feb 2024 30 | Feb 2024 | 30 |
Mar 2024 27 | Mar 2024 | 27 |
Aug 2024 31 | Aug 2024 | 31 |
Mar 2025 34 | Mar 2025 | 34 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golub Capital NPS by Gender
Golub Capital's NPS was rated -34 by Male customers on Comparably.
Male
-34
Golub Capital's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Golub Capital's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Golub Capital NPS by Usage
Golub Capital's NPS was rated -34 points by customers who have used Golub Capital's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Golub Capital Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Golub Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golub Capital Customer Loyalty Score by Gender
Golub Capital's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Golub Capital.
Male
100%
Yes
Female
N/A
Yes
Golub Capital Customer Loyalty Score by Usage
Golub Capital's Customer Loyalty score was rated 100% by customers who have used Golub Capital's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Golub Capital Product Quality
3.9/5
Golub Capital has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Golub Capital Product Information
Golub Capital’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://golubcapital.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Golub Capital Product Quality
Golub Capital's Product Quality score was rated highest by customers who have used Golub Capital's products/services for Less than 1 Year.
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Ranked Golub Capital Product Quality the Highest
Golub Capital Product Quality Score by Gender
Golub Capital's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Golub Capital.
Male
4.1/5
Female
N/A
Golub Capital Product Quality Score by Usage
Golub Capital's Product Quality score was rated 4.1 stars by customers who have used Golub Capital's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Golub Capital Pricing
Golub Capital ROI & Value For Money
3.9/5
Golub Capital has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Golub Capital ROI
Golub Capital's ROI score was rated highest by customers who have used Golub Capital's products/services for Less than 1 Year.
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Ranked Golub Capital ROI the Highest
Golub Capital ROI Score by Gender
Golub Capital's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Golub Capital.
Male
3.5/5
Female
N/A
Golub Capital ROI Score by Usage
Golub Capital's ROI score was rated 3.5 stars by customers who have used Golub Capital's products/services for Less than 1 Year.
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Golub Capital Customer Satisfaction (CSAT)
Golub Capital Customer Satisfaction (CSAT) Score
64 / 100
Golub Capital has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
28%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Golub Capital Customer Service
3.8/5
Golub Capital has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Golub Capital's Customer Service
Address
New York City, NY 10103
Website
http://golubcapital.com
Phone Number
2127506060
Quick Insights into Golub Capital Customer Service
Golub Capital's Customer Service score was rated highest by customers who have used Golub Capital's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Golub Capital's Customer Service score.
Ranked Golub Capital Customer Service the Highest
Golub Capital Customer Service Score by Gender
Golub Capital's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Golub Capital.
Male
4.3/5
Female
N/A
Golub Capital Customer Service Score by Usage
Golub Capital's Customer Service score was rated 4.3 stars by customers who have used Golub Capital's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Golub Capital as an Employer
2.4/5
Golub Capital has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Golub Capital scored a 25 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Golub Capital would recommend the brand to a friend. ENPS measures how likely Golub Capital employees would recommend working at Golub Capital to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
