25
NPS
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Goodgame Studios
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About Goodgame Studios' Brand
Goodgame Studios is an entertainment software studio that designs and develops online games.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Goodgame Studios NPS
Goodgame Studios's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Goodgame Studios's customers would recommend using the product based on a scale of -100 to 100.
Goodgame Studios Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Goodgame Studios NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 50 | Feb 2022 | 50 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodgame Studios Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Goodgame Studios users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goodgame Studios Product Quality
3/5
Goodgame Studios has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodgame Studios' overall Product Quality score rated by its users and customers.
Goodgame Studios Product Information
Goodgame Studios’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Gaming
Mobile App
Goodgame Studios Pricing
Goodgame Studios ROI & Value For Money
2.7/5
Goodgame Studios has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Goodgame Studios Customer Satisfaction (CSAT)
Goodgame Studios Customer Satisfaction (CSAT) Score
50 / 100
Goodgame Studios has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodgame Studios Customer Service
3/5
Goodgame Studios has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Goodgame Studios's Customer Service
Address
Theodorstr. 42-90, House 9, Hamburg, IA 22761
Website
http://www.goodgamestudios.com
Phone Number
+49 40 85 19 24 90
Goodgame Studios as an Employer
3.2/5
Goodgame Studios has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Goodgame Studios scored a 25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodgame Studios would recommend the brand to a friend. ENPS measures how likely Goodgame Studios employees would recommend working at Goodgame Studios to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
