68
NPS
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Brand Page
GoodHire
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About GoodHire's Brand
GoodHire humanizes background checks by helping employers and job candidates build relationships based on mutual trust, safety, and fairness
Brand at a Glance
4.7/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
GoodHire NPS
GoodHire's Net Promoter Score (NPS) is a 68 with 76% Promoters, 16% Passives, and 8% Detractors. Net Promoter Score tracks whether GoodHire's customers would recommend using the product based on a scale of -100 to 100.
GoodHire Overall NPS
| 76% | Promoters |
|---|---|
| 16% | Passives |
| 8% | Detractors |
GoodHire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoodHire NPS by Usage
GoodHire's NPS was rated the highest by customers who have used GoodHire's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 87 | Less than 1 Year | 87 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
GoodHire Product Quality
4.7/5
GoodHire has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock GoodHire's overall Product Quality score rated by its users and customers.
GoodHire Product Information
GoodHire serves markets in the United States. GoodHire supports Web devices and offers products for small, medium, and large sized businesses.
GoodHire’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Website
- http://www.goodhire.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Recruitment Software
Background Check Software
GoodHire Pricing
GoodHire ROI & Value For Money
4.5/5
GoodHire has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoodHire's overall ROI score rated by its users and customers.
GoodHire Pricing Plans
GoodHire has a pricing structure that accommodates small, medium, and large businesses. Starting from $29.99, GoodHire uses a subscription model and offers the following: STANDARD: $54.99 and PREMIUM: $79.99: PER REPORT. For the users that are not ready to commit yet, GoodHire also offers a free trial.
Who Uses GoodHire?
Small Businesses
Medium Businesses
Large Enterprises
GoodHire Customer Service
5/5
GoodHire has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoodHire's overall Customer Service score rated by its users and customers.
About GoodHire's Customer Service
Address
555 Twin Dolphin Drive #200, Redwood City, CA
Website
http://www.goodhire.com
Phone Number
(888) 906-4284
Consumer vs. Employees
GoodHire scored a 68 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of GoodHire would recommend the brand to a friend. ENPS measures how likely GoodHire employees would recommend working at GoodHire to a friend.
Net Promoter Score
68
NPS Score
| 76% | Promoters |
|---|---|
| 16% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
