17
NPS
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Goodman Fielder
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About Goodman Fielder's Brand
Manufacturer and distributor of food products. The company is engaged in manufacturing, packaging and distribution of food products including bread, milk, cheese, chicken, flour, cooking oil, ice cream and snacks in Australia.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Goodman Fielder NPS
Goodman Fielder's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Goodman Fielder's customers would recommend using the product based on a scale of -100 to 100.
Goodman Fielder Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Goodman Fielder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 -25 | May 2024 | -25 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodman Fielder Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Goodman Fielder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goodman Fielder Product Quality
3.9/5
Goodman Fielder has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodman Fielder's overall Product Quality score rated by its users and customers.
Goodman Fielder Product Information
Goodman Fielder’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.goodmanfielder.com
- Company Size
- 5,001-10,000 Employees
Goodman Fielder Pricing
Goodman Fielder ROI & Value For Money
3.6/5
Goodman Fielder has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Goodman Fielder Customer Satisfaction (CSAT)
Goodman Fielder Customer Satisfaction (CSAT) Score
80 / 100
Goodman Fielder has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodman Fielder Customer Service
3.7/5
Goodman Fielder has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Goodman Fielder's Customer Service
Address
Level 5, 40 Mount Street, Sydney, 2060
Website
www.goodmanfielder.com
Consumer vs. Employees
Goodman Fielder scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodman Fielder would recommend the brand to a friend. ENPS measures how likely Goodman Fielder employees would recommend working at Goodman Fielder to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
