-62
NPS
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Goodway Group
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About Goodway Group's Brand
Managed Service Programmatic Media Provider
Brand at a Glance
45%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Goodway Group NPS
Goodway Group's Net Promoter Score (NPS) is a -62 with 0% Promoters, 38% Passives, and 62% Detractors. Net Promoter Score tracks whether Goodway Group's customers would recommend using the product based on a scale of -100 to 100.
Goodway Group Overall NPS
| 0% | Promoters |
|---|---|
| 38% | Passives |
| 62% | Detractors |
Goodway Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Sep 2022 -25 | Sep 2022 | -25 |
Mar 2024 -40 | Mar 2024 | -40 |
Oct 2024 -62 | Oct 2024 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodway Group Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Goodway Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goodway Group Product Quality
3.2/5
Goodway Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodway Group's overall Product Quality score rated by its users and customers.
Goodway Group Product Information
Goodway Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.goodwaygroup.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Goodway Group Pricing
Goodway Group ROI & Value For Money
2.5/5
Goodway Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Goodway Group Customer Satisfaction (CSAT)
Goodway Group Customer Satisfaction (CSAT) Score
37 / 100
Goodway Group has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodway Group Customer Service
2.6/5
Goodway Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Goodway Group's Customer Service
Address
228 Park Ave South STE 81524, New York City, NY 10003
Website
http://www.goodwaygroup.com
Phone Number
(215)887-5700
Goodway Group's Social Links
Goodway Group as an Employer
4.3/5
Goodway Group has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Goodway Group scored a -62 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodway Group would recommend the brand to a friend. ENPS measures how likely Goodway Group employees would recommend working at Goodway Group to a friend.
Net Promoter Score
-62
NPS Score
| 0% | Promoters |
|---|---|
| 38% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
