-100
NPS
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Goodwill Central Texas
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About Goodwill Central Texas' Brand
For six decades, Goodwill Central Texas has relentlessly focused on a single goal: Transforming generations by empowering people through education, career training, and work. We believe that education and work are the only true pathways out of poverty, and strive to provide opportunities for people in our community who face obstacles to sustainable employment: people who have disabilities, people lacking education, people with criminal backgrounds, people facing homelessness and youth lacking opportunity.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Goodwill Central Texas NPS
Goodwill Central Texas's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Goodwill Central Texas's customers would recommend using the product based on a scale of -100 to 100.
Goodwill Central Texas Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Goodwill Central Texas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodwill Central Texas Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Goodwill Central Texas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goodwill Central Texas Product Quality
1.5/5
Goodwill Central Texas has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodwill Central Texas' overall Product Quality score rated by its users and customers.
Goodwill Central Texas Product Information
Goodwill Central Texas’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Goodwill Central Texas Pricing
Goodwill Central Texas ROI & Value For Money
1.5/5
Goodwill Central Texas has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Goodwill Central Texas Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodwill Central Texas Customer Service
1.5/5
Goodwill Central Texas has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Goodwill Central Texas's Customer Service
Address
1015 Norwood Park Blvd, Austin, TX 78753
Website
https://www.goodwillcentraltexas.org/
Phone Number
512-637-7100
Goodwill Central Texas's Social Links
Goodwill Central Texas as an Employer
4.4/5
Goodwill Central Texas has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Goodwill Central Texas scored a -100 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodwill Central Texas would recommend the brand to a friend. ENPS measures how likely Goodwill Central Texas employees would recommend working at Goodwill Central Texas to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 52% | Promoters |
|---|---|
| 27% | Passive |
| 21% | Detractors |
