-100
NPS
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Goodwill-Easter Seals Minnesota
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About Goodwill-Easter Seals Minnesota's Brand
Serving Minnesota for 100 years as a leader in employment services, Goodwill-Easter Seals Minnesota provides education, job training and placement services to eliminate barriers to work and independence. Revenue from 50+ retail stores ? along with grants, fees and other financial contributions ? supports programs throughout Minnesota. Our “donate-shop-reuse-educate-employ” model diverts over 60 million pounds from landfills annually and helps us connect four people to jobs every day.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Goodwill-Easter Seals Minnesota NPS
Goodwill-Easter Seals Minnesota's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Goodwill-Easter Seals Minnesota's customers would recommend using the product based on a scale of -100 to 100.
Goodwill-Easter Seals Minnesota Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Goodwill-Easter Seals Minnesota NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodwill-Easter Seals Minnesota Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Goodwill-Easter Seals Minnesota users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goodwill-Easter Seals Minnesota Product Quality
2.5/5
Goodwill-Easter Seals Minnesota has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodwill-Easter Seals Minnesota's overall Product Quality score rated by its users and customers.
Goodwill-Easter Seals Minnesota Product Information
Goodwill-Easter Seals Minnesota’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
Goodwill-Easter Seals Minnesota Pricing
Goodwill-Easter Seals Minnesota ROI & Value For Money
1.5/5
Goodwill-Easter Seals Minnesota has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Goodwill-Easter Seals Minnesota Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodwill-Easter Seals Minnesota Customer Service
1.5/5
Goodwill-Easter Seals Minnesota has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Goodwill-Easter Seals Minnesota's Customer Service
Address
553 Fairview Avenue, N., Saint Paul, MN 55104
Website
http://www.goodwilleasterseals.org/
Phone Number
651-379-5800
Goodwill-Easter Seals Minnesota's Social Links
Goodwill-Easter Seals Minnesota as an Employer
4.6/5
Goodwill-Easter Seals Minnesota has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Goodwill-Easter Seals Minnesota
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Goodwill-Easter Seals Minnesota scored a -100 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodwill-Easter Seals Minnesota would recommend the brand to a friend. ENPS measures how likely Goodwill-Easter Seals Minnesota employees would recommend working at Goodwill-Easter Seals Minnesota to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
