-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Goodwin Procter
Marketing or Exec? Claim Your Free Account
About Goodwin Procter's Brand
"Goodwin Procter offers litigation, products liability, securities and legal advisory services."
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Goodwin Procter NPS
Goodwin Procter's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Goodwin Procter's customers would recommend using the product based on a scale of -100 to 100.
Goodwin Procter Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Goodwin Procter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
Aug 2025 -50 | Aug 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goodwin Procter Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Goodwin Procter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goodwin Procter Product Quality
2.7/5
Goodwin Procter has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodwin Procter's overall Product Quality score rated by its users and customers.
Goodwin Procter Product Information
Goodwin Procter’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://goodwinprocter.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
Goodwin Procter Pricing
Goodwin Procter ROI & Value For Money
3.5/5
Goodwin Procter has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodwin Procter's overall ROI score rated by its users and customers.
Goodwin Procter Customer Satisfaction (CSAT)
Goodwin Procter Customer Satisfaction (CSAT) Score
50 / 100
Goodwin Procter has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Goodwin Procter Customer Service
3.5/5
Goodwin Procter has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Goodwin Procter's overall Customer Service score rated by its users and customers.
About Goodwin Procter's Customer Service
Address
Boston, MA
Website
http://goodwinprocter.com/
Goodwin Procter as an Employer
2.2/5
Goodwin Procter has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Goodwin Procter scored a -50 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodwin Procter would recommend the brand to a friend. ENPS measures how likely Goodwin Procter employees would recommend working at Goodwin Procter to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
