50
NPS
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Brand Page
Gooten
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About Gooten's Brand
Gooten is a technology company that enables eCommerce businesses to easily access high-quality, global, on-demand manfacturing. We give businesses the tools to create products to sell online and manage orders across a multitude of stores and sales channels. Businesses powered by Gooten can source and identify new products and trends, run promotions, and track analytics on new and repeat purchasers, while focusing business efforts on what drives revenues - creating, developing and marketing brands and products.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Gooten CMO
Mark Kapczynski
Mark is the Chief Marketing Officer of Gooten, a globally distributed production and logistics company transforming the way online brands manufacture and fulfill merchandise to their customers. He is responsible for all facets of marketing including branding, content marketing, customer acquisition, and loyalty programs.
Gooten NPS
Gooten's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Gooten's customers would recommend using the product based on a scale of -100 to 100.
Gooten Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Gooten NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 50 | May 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gooten Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gooten users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gooten Product Quality
4.5/5
Gooten has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gooten's overall Product Quality score rated by its users and customers.
Gooten Product Information
Gooten’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.gooten.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Mobile App
Gooten Pricing
Gooten ROI & Value For Money
4/5
Gooten has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gooten's overall ROI score rated by its users and customers.
Gooten Customer Satisfaction (CSAT)
Gooten Customer Satisfaction (CSAT) Score
100 / 100
Gooten has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gooten Customer Service
4.5/5
Gooten has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gooten's overall Customer Service score rated by its users and customers.
About Gooten's Customer Service
Address
142 W 57th St, New York City, NY 10019
Website
https://www.gooten.com/
Gooten's Social Links
Gooten as an Employer
4.6/5
Gooten has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gooten scored a 50 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Gooten would recommend the brand to a friend. ENPS measures how likely Gooten employees would recommend working at Gooten to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
