-100
NPS
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Brand Page
GoReact
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About GoReact's Brand
GoReact is reshaping education by humanizing and accelerating skills-based learning. The education software facilitates scalable video observation, coaching, and assessment that drives skills competency. Used by more than 700 colleges and universities worldwide, GoReact is the #1 software for video-based skill assessment. With simple, interactive tools for collaborative learning and personalized feedback, GoReact helps all learners demonstrate skill competency with greater human connection and increased engagement. The result is higher engagement and faster development (see also: more aha moments).
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
GoReact NPS
GoReact's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GoReact's customers would recommend using the product based on a scale of -100 to 100.
GoReact Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GoReact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoReact Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GoReact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GoReact Product Quality
1.5/5
GoReact has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoReact's overall Product Quality score rated by its users and customers.
GoReact Product Information
GoReact’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://goreact.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
GoReact Pricing
GoReact ROI & Value For Money
1.5/5
GoReact has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoReact's overall ROI score rated by its users and customers.
GoReact Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoReact Customer Service
1.5/5
GoReact has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock GoReact's overall Customer Service score rated by its users and customers.
About GoReact's Customer Service
Address
256 W Center St, Orem, UT 84057
Website
https://goreact.com
Phone Number
801-717-3499
GoReact's Social Links
GoReact as an Employer
3.3/5
GoReact has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
GoReact scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of GoReact would recommend the brand to a friend. ENPS measures how likely GoReact employees would recommend working at GoReact to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
