43
NPS
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Gorgias
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About Gorgias' Brand
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Brand at a Glance
91%
Customer Loyalty
4.4/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Gorgias NPS
Gorgias's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Gorgias's customers would recommend using the product based on a scale of -100 to 100.
Gorgias Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Gorgias NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 50 | Jun 2023 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Nov 2023 25 | Nov 2023 | 25 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 17 | Sep 2024 | 17 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 44 | Nov 2024 | 44 |
Jan 2025 45 | Jan 2025 | 45 |
Apr 2025 42 | Apr 2025 | 42 |
May 2025 37 | May 2025 | 37 |
Jul 2025 43 | Jul 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gorgias Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Gorgias users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gorgias Product Quality
4.4/5
Gorgias has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Gorgias Product Information
Gorgias’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.gorgias.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Gorgias Pricing
Gorgias ROI & Value For Money
3.6/5
Gorgias has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Gorgias Customer Satisfaction (CSAT)
Gorgias Customer Satisfaction (CSAT) Score
100 / 100
Gorgias has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gorgias Customer Service
4/5
Gorgias has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gorgias's Customer Service
Address
611 Mission St, San Francisco, CA 94105
Website
https://www.gorgias.com/
Phone Number
we don't have a phone num
Gorgias's Social Links
Gorgias as an Employer
4.7/5
Gorgias has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gorgias scored a 43 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Gorgias would recommend the brand to a friend. ENPS measures how likely Gorgias employees would recommend working at Gorgias to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 68% | Promoters |
|---|---|
| 21% | Passive |
| 11% | Detractors |
