0
NPS
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Gorilla Logic
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About Gorilla Logic's Brand
Gorilla Logic provides custom application development services on the ground and in the cloud to many of the world's leading
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Gorilla Logic NPS
Gorilla Logic's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Gorilla Logic's customers would recommend using the product based on a scale of -100 to 100.
Gorilla Logic Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Gorilla Logic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gorilla Logic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gorilla Logic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gorilla Logic Product Quality
4/5
Gorilla Logic has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gorilla Logic's overall Product Quality score rated by its users and customers.
Gorilla Logic Product Information
Gorilla Logic’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.gorillalogic.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Gorilla Logic Pricing
Gorilla Logic ROI & Value For Money
3.5/5
Gorilla Logic has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gorilla Logic's overall ROI score rated by its users and customers.
Gorilla Logic Customer Satisfaction (CSAT)
Gorilla Logic Customer Satisfaction (CSAT) Score
100 / 100
Gorilla Logic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gorilla Logic Customer Service
4/5
Gorilla Logic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gorilla Logic's overall Customer Service score rated by its users and customers.
About Gorilla Logic's Customer Service
Address
Boulder, CO
Website
http://www.gorillalogic.com
Gorilla Logic as an Employer
3.9/5
Gorilla Logic has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Gorilla Logic scored a 0 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Gorilla Logic would recommend the brand to a friend. ENPS measures how likely Gorilla Logic employees would recommend working at Gorilla Logic to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
