-100
NPS
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Gotham Technology Group
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About Gotham Technology Group's Brand
Gotham provides every facet of marketing and advertising collateral delivering authoritative and distinctive visual communication solutions.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Gotham Technology Group NPS
Gotham Technology Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Gotham Technology Group's customers would recommend using the product based on a scale of -100 to 100.
Gotham Technology Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Gotham Technology Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gotham Technology Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Gotham Technology Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gotham Technology Group Product Quality
1.5/5
Gotham Technology Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gotham Technology Group's overall Product Quality score rated by its users and customers.
Gotham Technology Group Product Information
Gotham Technology Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.gothamtg.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Productivity
SaaS
Gotham Technology Group Pricing
Gotham Technology Group ROI & Value For Money
1.5/5
Gotham Technology Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gotham Technology Group's overall ROI score rated by its users and customers.
Gotham Technology Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gotham Technology Group Customer Service
1.5/5
Gotham Technology Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gotham Technology Group's overall Customer Service score rated by its users and customers.
About Gotham Technology Group's Customer Service
Address
1 Paragon Drive Suite 200, Montvale, NJ 07645
Website
http://www.gothamtg.com
Phone Number
+61 6192235966
Gotham Technology Group as an Employer
3.9/5
Gotham Technology Group has a 3.9/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Gotham Technology Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Gotham Technology Group scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Gotham Technology Group would recommend the brand to a friend. ENPS measures how likely Gotham Technology Group employees would recommend working at Gotham Technology Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
