0
NPS
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Gotham Greens
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About Gotham Greens' Brand
Gotham Greens’ farms are unconventional. But so is our commitment to quality, taste, and sustainability.
Brand at a Glance
53%
Customer Loyalty
3.3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Gotham Greens NPS
Gotham Greens's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Gotham Greens's customers would recommend using the product based on a scale of -100 to 100.
Gotham Greens Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Gotham Greens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Mar 2023 0 | Mar 2023 | 0 |
Nov 2023 -25 | Nov 2023 | -25 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gotham Greens Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Gotham Greens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gotham Greens Product Quality
3.3/5
Gotham Greens has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Gotham Greens' overall Product Quality score rated by its users and customers.
Gotham Greens Product Information
Gotham Greens’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://gothamgreens.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Marketplaces
Gotham Greens Pricing
Gotham Greens ROI & Value For Money
2.7/5
Gotham Greens has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Gotham Greens Customer Satisfaction (CSAT)
Gotham Greens Customer Satisfaction (CSAT) Score
67 / 100
Gotham Greens has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gotham Greens Customer Service
2.9/5
Gotham Greens has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Gotham Greens's Customer Service
Address
Gotham Greens LLC. 810 Humboldt Street, Brooklyn, NY
Website
http://gothamgreens.com/
Gotham Greens as an Employer
2.4/5
Gotham Greens has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Gotham Greens scored a 0 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Gotham Greens would recommend the brand to a friend. ENPS measures how likely Gotham Greens employees would recommend working at Gotham Greens to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
