100
NPS
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Gousto
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About Gousto's Brand
Operator of an online platform created to order organic and fresh food boxes. The company's online platform provides options to choose recipes with recipe cards and fresh pre-portioned ingredients, enabling its users to cook delicious and healthy meals at home.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Gousto NPS
Gousto's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Gousto's customers would recommend using the product based on a scale of -100 to 100.
Gousto Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Gousto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gousto Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Gousto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gousto Product Quality
5/5
Gousto has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Gousto Product Information
Gousto’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.gousto.co.uk
- Company Size
- 51-200 Employees
Gousto Pricing
Gousto ROI & Value For Money
4.7/5
Gousto has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Gousto Customer Satisfaction (CSAT)
Gousto Customer Satisfaction (CSAT) Score
100 / 100
Gousto has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gousto Customer Service
4.7/5
Gousto has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Gousto's Customer Service
Address
Unit 2 Issigonis House, London, W3 7UN United Kingdom
Website
www.gousto.co.uk
