28
NPS
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GP STRATEGIES CORPORATION
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About GP STRATEGIES CORPORATION's Brand
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
GP STRATEGIES CORPORATION NPS
GP STRATEGIES CORPORATION's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether GP STRATEGIES CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
GP STRATEGIES CORPORATION Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
GP STRATEGIES CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
May 2023 20 | May 2023 | 20 |
May 2024 17 | May 2024 | 17 |
Jul 2025 29 | Jul 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GP STRATEGIES CORPORATION NPS by Ethnicity
GP STRATEGIES CORPORATION's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
GP STRATEGIES CORPORATION Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of GP STRATEGIES CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GP STRATEGIES CORPORATION Customer Loyalty Score by Ethnicity
GP STRATEGIES CORPORATION's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GP STRATEGIES CORPORATION.
40
out of 100
Caucasian
GP STRATEGIES CORPORATION Product Quality
3.8/5
GP STRATEGIES CORPORATION has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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GP STRATEGIES CORPORATION Product Information
GP STRATEGIES CORPORATION’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.gpstrategies.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into GP STRATEGIES CORPORATION Product Quality
GP STRATEGIES CORPORATION's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked GP STRATEGIES CORPORATION's Product Quality.
Ranked GP STRATEGIES CORPORATION Product Quality the Highest
GP STRATEGIES CORPORATION Product Quality Score by Ethnicity
GP STRATEGIES CORPORATION's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GP STRATEGIES CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
GP STRATEGIES CORPORATION Pricing
GP STRATEGIES CORPORATION ROI & Value For Money
3.6/5
GP STRATEGIES CORPORATION has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into GP STRATEGIES CORPORATION ROI
GP STRATEGIES CORPORATION's ROI score was rated highest by Caucasian customers.
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Ranked GP STRATEGIES CORPORATION ROI the Highest
GP STRATEGIES CORPORATION ROI Score by Ethnicity
GP STRATEGIES CORPORATION's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GP STRATEGIES CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
GP STRATEGIES CORPORATION Customer Satisfaction (CSAT)
GP STRATEGIES CORPORATION Customer Satisfaction (CSAT) Score
100 / 100
GP STRATEGIES CORPORATION has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GP STRATEGIES CORPORATION Customer Service
3.7/5
GP STRATEGIES CORPORATION has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About GP STRATEGIES CORPORATION's Customer Service
Address
Houston, TX 21044
Website
http://www.gpstrategies.com
Quick Insights into GP STRATEGIES CORPORATION Customer Service
GP STRATEGIES CORPORATION's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked GP STRATEGIES CORPORATION's Customer Service score.
Ranked GP STRATEGIES CORPORATION Customer Service the Highest
GP STRATEGIES CORPORATION Customer Service Score by Ethnicity
GP STRATEGIES CORPORATION's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GP STRATEGIES CORPORATION.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
GP STRATEGIES CORPORATION as an Employer
3.4/5
GP STRATEGIES CORPORATION has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
CEO of GP STRATEGIES CORPORATION
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
GP STRATEGIES CORPORATION scored a 28 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of GP STRATEGIES CORPORATION would recommend the brand to a friend. ENPS measures how likely GP STRATEGIES CORPORATION employees would recommend working at GP STRATEGIES CORPORATION to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 39% | Promoters |
|---|---|
| 35% | Passive |
| 26% | Detractors |
