20
NPS
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Brand Page
GQR Global Markets
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About GQR Global Markets' Brand
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
GQR Global Markets NPS
GQR Global Markets's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether GQR Global Markets's customers would recommend using the product based on a scale of -100 to 100.
GQR Global Markets Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
GQR Global Markets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Apr 2023 34 | Apr 2023 | 34 |
Jun 2023 0 | Jun 2023 | 0 |
Feb 2024 20 | Feb 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GQR Global Markets Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of GQR Global Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GQR Global Markets Product Quality
3/5
GQR Global Markets has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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GQR Global Markets Product Information
GQR Global Markets’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.gqrgm.com
- Company Size
- 51-200 Employees
GQR Global Markets Pricing
GQR Global Markets ROI & Value For Money
3.9/5
GQR Global Markets has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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GQR Global Markets Customer Satisfaction (CSAT)
GQR Global Markets Customer Satisfaction (CSAT) Score
43 / 100
GQR Global Markets has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GQR Global Markets Customer Service
3.9/5
GQR Global Markets has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About GQR Global Markets's Customer Service
Website
http://www.gqrgm.com
GQR Global Markets as an Employer
3.2/5
GQR Global Markets has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
GQR Global Markets scored a 20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of GQR Global Markets would recommend the brand to a friend. ENPS measures how likely GQR Global Markets employees would recommend working at GQR Global Markets to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
