-100
NPS
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Grab Green
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About Grab Green's Brand
Grab Green is bridging the gap between people and profits, one clean home at a time.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Grab Green NPS
Grab Green's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Grab Green's customers would recommend using the product based on a scale of -100 to 100.
Grab Green Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Grab Green NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grab Green Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Grab Green users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grab Green Product Quality
1.5/5
Grab Green has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grab Green's overall Product Quality score rated by its users and customers.
Grab Green Product Information
Grab Green’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Grab Green Pricing
Grab Green ROI & Value For Money
1.5/5
Grab Green has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grab Green's overall ROI score rated by its users and customers.
Grab Green Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grab Green Customer Service
1.5/5
Grab Green has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grab Green's overall Customer Service score rated by its users and customers.
About Grab Green's Customer Service
Address
4620 Calle Quetzal, Camarillo, CA 93012
Website
https://www.grabgreenhome.com/
Phone Number
818-483-0103
Consumer vs. Employees
Grab Green scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Grab Green would recommend the brand to a friend. ENPS measures how likely Grab Green employees would recommend working at Grab Green to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
