28
NPS
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Gracenote
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About Gracenote's Brand
Gracenote is an entertainment data and technology provider across Music, Video and Sports.
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Gracenote NPS
Gracenote's Net Promoter Score (NPS) is a 28 with 61% Promoters, 6% Passives, and 33% Detractors. Net Promoter Score tracks whether Gracenote's customers would recommend using the product based on a scale of -100 to 100.
Gracenote Overall NPS
| 61% | Promoters |
|---|---|
| 6% | Passives |
| 33% | Detractors |
Gracenote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 25 | Feb 2021 | 25 |
Mar 2021 40 | Mar 2021 | 40 |
May 2021 49 | May 2021 | 49 |
Jul 2021 29 | Jul 2021 | 29 |
Aug 2022 22 | Aug 2022 | 22 |
Jun 2023 36 | Jun 2023 | 36 |
Oct 2023 25 | Oct 2023 | 25 |
Dec 2023 14 | Dec 2023 | 14 |
Jan 2024 22 | Jan 2024 | 22 |
Jun 2024 19 | Jun 2024 | 19 |
Jun 2025 22 | Jun 2025 | 22 |
Aug 2025 28 | Aug 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gracenote NPS by Gender
Gracenote's NPS was rated -25 by Male customers on Comparably.
Male
-25
Gracenote's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Gracenote's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Gracenote NPS by Usage
Gracenote's NPS was rated 0 points by customers who have used Gracenote's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Gracenote Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Gracenote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gracenote Customer Loyalty Score by Gender
Gracenote's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gracenote.
Male
33%
Yes
Female
N/A
Yes
Gracenote Customer Loyalty Score by Usage
Gracenote's Customer Loyalty score was rated 40% by customers who have used Gracenote's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gracenote Product Quality
3.2/5
Gracenote has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Gracenote Product Information
Gracenote’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.gracenote.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into Gracenote Product Quality
Gracenote's Product Quality score was rated highest by customers who have used Gracenote's products/services for Less than 1 Year.
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Ranked Gracenote Product Quality the Highest
Gracenote Product Quality Score by Gender
Gracenote's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gracenote.
Male
2.7/5
Female
N/A
Gracenote Product Quality Score by Usage
Gracenote's Product Quality score was rated 3.5 stars by customers who have used Gracenote's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Gracenote Pricing
Gracenote ROI & Value For Money
3.5/5
Gracenote has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Gracenote ROI
Gracenote's ROI score was rated highest by customers who have used Gracenote's products/services for Less than 1 Year.
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Ranked Gracenote ROI the Highest
Gracenote ROI Score by Gender
Gracenote's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gracenote.
Male
2.5/5
Female
N/A
Gracenote ROI Score by Usage
Gracenote's ROI score was rated 3.1 stars by customers who have used Gracenote's products/services for Less than 1 Year.
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Gracenote Customer Satisfaction (CSAT)
Gracenote Customer Satisfaction (CSAT) Score
60 / 100
Gracenote has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gracenote Customer Service
3.6/5
Gracenote has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Gracenote's Customer Service
Address
2000 Powell Street, Suite 1500, Emeryville, CA 94608
Website
http://www.gracenote.com/
Phone Number
(510)428-7200
Quick Insights into Gracenote Customer Service
Gracenote's Customer Service score was rated highest by customers who have used Gracenote's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Gracenote's Customer Service score.
Ranked Gracenote Customer Service the Highest
Gracenote Customer Service Score by Gender
Gracenote's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gracenote.
Male
3.5/5
Female
N/A
Gracenote Customer Service Score by Usage
Gracenote's Customer Service score was rated 4.5 stars by customers who have used Gracenote's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gracenote as an Employer
3.2/5
Gracenote has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Gracenote scored a 28 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Gracenote would recommend the brand to a friend. ENPS measures how likely Gracenote employees would recommend working at Gracenote to a friend.
Net Promoter Score
28
NPS Score
| 61% | Promoters |
|---|---|
| 6% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 23% | Promoters |
|---|---|
| 29% | Passive |
| 48% | Detractors |
