73
NPS
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Brand Page
Gradelink
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About Gradelink's Brand
Gradelink is the award-winning student information system you've been looking for. In use by pre-K all the way to college-level schools, Gradelink is optimized for ease-of-use, flexibility and power to handle your biggest school administration tasks. Now administrators, teachers, and parents can connect in a seamless, real-time environment that's as simple as using the web.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Gradelink NPS
Gradelink's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether Gradelink's customers would recommend using the product based on a scale of -100 to 100.
Gradelink Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
Gradelink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 73 | Aug 2020 | 73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gradelink NPS by Usage
Gradelink's NPS was rated the highest by customers who have used Gradelink's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 70 | 1 to 2 Years | 70 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
Gradelink Product Quality
4.4/5
Gradelink has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Gradelink Product Information
Gradelink serves markets in the United States, China, Middle-East and Africa, Australia, Latin America, and Mexico. Gradelink supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Gradelink’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://gradelink.com/
- Company Size
- 11-50 Employees
Industry
Tech
Languages Supported
English
Spanish
Product Type
School Administration Software
School Management Software
Student Information System Software
Classroom Management Software
Gradebook Software
Gradelink Pricing
Gradelink ROI & Value For Money
4.4/5
Gradelink has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Gradelink Pricing Plans
Gradelink has a pricing structure that accommodates small, medium, and large businesses. Starting from $92/month, Gradelink uses a subscription model and offers the following: 0-50: $92 per month, per school, 51-100: $126 per month, per school, and 101-150: $161 per month, per school. For the users that are not ready to commit yet, Gradelink also offers a free trial.
Who Uses Gradelink?
Small Businesses
Medium Businesses
Large Enterprises
Gradelink Customer Service
5/5
Gradelink has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Gradelink's Customer Service
Address
Foothill Ranch, CA
Website
https://gradelink.com/
Consumer vs. Employees
Gradelink scored a 73 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Gradelink would recommend the brand to a friend. ENPS measures how likely Gradelink employees would recommend working at Gradelink to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
