35
NPS
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Graduway
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About Graduway's Brand
Brand at a Glance
4/5
Product Quality
3.8/5
Pricing
Graduway NPS
Graduway's Net Promoter Score (NPS) is a 35 with 58% Promoters, 19% Passives, and 23% Detractors. Net Promoter Score tracks whether Graduway's customers would recommend using the product based on a scale of -100 to 100.
Graduway Overall NPS
| 58% | Promoters |
|---|---|
| 19% | Passives |
| 23% | Detractors |
Graduway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Graduway NPS by Usage
Graduway's NPS was rated the highest by customers who have used Graduway's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
Graduway Product Quality
4/5
Graduway has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Graduway Product Information
Graduway serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Graduway supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Graduway’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.graduway.com
- Company Size
- 51-200 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Turkish
Italian
Hebrew
Czech
Swedish
Danish
Finnish
Hungarian
Irish
Graduway Pricing
Graduway ROI & Value For Money
3.8/5
Graduway has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Graduway's overall ROI score rated by its users and customers.
Graduway Pricing Plans
Graduway has a pricing structure that accommodates small, medium, and large businesses. Starting from $5000/year, Graduway uses a subscription model.
Who Uses Graduway?
Small Businesses
Medium Businesses
Large Enterprises
Graduway as an Employer
Consumer vs. Employees
Graduway scored a 35 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Graduway would recommend the brand to a friend. ENPS measures how likely Graduway employees would recommend working at Graduway to a friend.
Net Promoter Score
35
NPS Score
| 58% | Promoters |
|---|---|
| 19% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
