-47
NPS
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Grady Health System
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About Grady Health System's Brand
Brand at a Glance
51%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Grady Health System NPS
Grady Health System's Net Promoter Score (NPS) is a -47 with 25% Promoters, 3% Passives, and 72% Detractors. Net Promoter Score tracks whether Grady Health System's customers would recommend using the product based on a scale of -100 to 100.
Grady Health System Overall NPS
| 25% | Promoters |
|---|---|
| 3% | Passives |
| 72% | Detractors |
Grady Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -42 | May 2023 | -42 |
Jul 2023 -39 | Jul 2023 | -39 |
Sep 2023 -41 | Sep 2023 | -41 |
Nov 2023 -43 | Nov 2023 | -43 |
Dec 2023 -50 | Dec 2023 | -50 |
Mar 2024 -48 | Mar 2024 | -48 |
Aug 2024 -50 | Aug 2024 | -50 |
Oct 2024 -52 | Oct 2024 | -52 |
Nov 2024 -54 | Nov 2024 | -54 |
Sep 2025 -57 | Sep 2025 | -57 |
Nov 2025 -53 | Nov 2025 | -53 |
Dec 2025 -47 | Dec 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grady Health System NPS by Gender
Grady Health System's NPS was rated -72 by Female customers on Comparably.
Female
-72
Grady Health System's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Male
N/A
Grady Health System's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Grady Health System NPS by Ethnicity
Grady Health System's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Grady Health System Customer Reviews
Out of the 2 Grady Health System customer reviews 0 were positive and 2 were constructive. Grady Health System customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Grady Health System Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Grady Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grady Health System Customer Loyalty Score by Gender
Grady Health System's Customer Loyalty score was rated 49 by Female customers on Comparably.
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Female
49%
Yes
Male
N/A
Yes
Grady Health System Customer Loyalty Score by Ethnicity
Grady Health System's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
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46
out of 100
Caucasian
Grady Health System Product Quality
2.2/5
Grady Health System has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Grady Health System Product Information
Grady Health System’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.gradyhealth.org
Quick Insights into Grady Health System Product Quality
Grady Health System's Product Quality score was rated highest by Caucasian customers.
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Ranked Grady Health System Product Quality the Highest
Grady Health System Product Quality Score by Gender
Grady Health System's Product Quality score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
Grady Health System Product Quality Score by Ethnicity
Grady Health System's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grady Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Grady Health System Pricing
Grady Health System ROI & Value For Money
1.9/5
Grady Health System has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Grady Health System ROI
Grady Health System's ROI score was rated highest by Caucasian customers.
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Ranked Grady Health System ROI the Highest
Grady Health System ROI Score by Gender
Grady Health System's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Grady Health System ROI Score by Ethnicity
Grady Health System's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grady Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Grady Health System Customer Satisfaction (CSAT)
Grady Health System Customer Satisfaction (CSAT) Score
22 / 100
Grady Health System has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
8%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
14%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grady Health System Customer Satisfaction
Grady Health System's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Grady Health System Customer Satisfaction the Highest
Grady Health System Customer Satisfaction Score by Gender
Grady Health System's Customer Satisfaction score was rated 14 by Female customers on Comparably.
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14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 15% | |
Very Dissatisfied | 57% |
Grady Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Grady Health System's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
Grady Health System Customer Service
2/5
Grady Health System has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Grady Health System's Customer Service
Website
http://www.gradyhealth.org
Quick Insights into Grady Health System Customer Service
Grady Health System's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Grady Health System's Customer Service score.
Ranked Grady Health System Customer Service the Highest
Grady Health System Customer Service Score by Gender
Grady Health System's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grady Health System.
Female
1.6/5
Male
N/A
Grady Health System Customer Service Score by Ethnicity
Grady Health System's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grady Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Grady Health System as an Employer
3.4/5
Grady Health System has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Grady Health System scored a -47 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Grady Health System would recommend the brand to a friend. ENPS measures how likely Grady Health System employees would recommend working at Grady Health System to a friend.
Net Promoter Score
-47
NPS Score
| 25% | Promoters |
|---|---|
| 3% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
