100
NPS
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Graebel
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About Graebel's Brand
Graebel is a leading provider of global talent and workplace mobility solutions for Fortune 500 and Global 1000 firms and their employees in 165 countries. Our clients include some of the largest and most recognized brands in the world. Since its founding in 1950, Graebel has evolved, innovated, and grown to deliver excellent service and results for clients, all while remaining family-owned and focused on its duty of care. Here's to the world ahead®
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Graebel NPS
Graebel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Graebel's customers would recommend using the product based on a scale of -100 to 100.
Graebel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Graebel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Graebel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Graebel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Graebel Product Quality
5/5
Graebel has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Graebel's overall Product Quality score rated by its users and customers.
Graebel Product Information
Graebel’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.graebel.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Graebel Pricing
Graebel ROI & Value For Money
5/5
Graebel has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Graebel's overall ROI score rated by its users and customers.
Graebel Customer Satisfaction (CSAT)
Graebel Customer Satisfaction (CSAT) Score
100 / 100
Graebel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Graebel Customer Service
5/5
Graebel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Graebel's overall Customer Service score rated by its users and customers.
About Graebel's Customer Service
Address
16346 Airport Circle, Aurora, CO 80011
Website
http://www.graebel.com
Phone Number
303-214-6683
Graebel's Social Links
Graebel as an Employer
4.7/5
Graebel has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Graebel scored a 100 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Graebel would recommend the brand to a friend. ENPS measures how likely Graebel employees would recommend working at Graebel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
