100
NPS
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Grafana Labs
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About Grafana Labs' Brand
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Grafana Labs NPS
Grafana Labs's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Grafana Labs's customers would recommend using the product based on a scale of -100 to 100.
Grafana Labs Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Grafana Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
Sep 2025 100 | Sep 2025 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grafana Labs Customer Reviews
Out of the 2 Grafana Labs customer reviews 2 were positive and 0 were constructive. Grafana Labs customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Grafana Labs Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Grafana Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grafana Labs Product Quality
4.1/5
Grafana Labs has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Grafana Labs Product Information
Grafana Labs’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.grafana.com
Grafana Labs Pricing
Grafana Labs ROI & Value For Money
4.2/5
Grafana Labs has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Grafana Labs Customer Satisfaction (CSAT)
Grafana Labs Customer Satisfaction (CSAT) Score
100 / 100
Grafana Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grafana Labs Customer Service
4.2/5
Grafana Labs has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Grafana Labs's Customer Service
Website
http://www.grafana.com
Grafana Labs as an Employer
Consumer vs. Employees
Grafana Labs scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Grafana Labs would recommend the brand to a friend. ENPS measures how likely Grafana Labs employees would recommend working at Grafana Labs to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
