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NPS
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Graham Packaging
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About Graham Packaging's Brand
Graham Packaging is a global leader in plastic packaging solutions.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Graham Packaging NPS
Graham Packaging's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Graham Packaging's customers would recommend using the product based on a scale of -100 to 100.
Graham Packaging Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Graham Packaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -50 | Oct 2020 | -50 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -25 | Aug 2021 | -25 |
Oct 2021 17 | Oct 2021 | 17 |
Jan 2022 -1 | Jan 2022 | -1 |
Jul 2022 -13 | Jul 2022 | -13 |
Nov 2023 -11 | Nov 2023 | -11 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 -8 | Jan 2024 | -8 |
Apr 2024 -16 | Apr 2024 | -16 |
May 2024 -8 | May 2024 | -8 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Graham Packaging Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Graham Packaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Graham Packaging Product Quality
3.6/5
Graham Packaging has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Graham Packaging Product Information
Graham Packaging’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Graham Packaging Pricing
Graham Packaging ROI & Value For Money
3.6/5
Graham Packaging has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Graham Packaging Customer Satisfaction (CSAT)
Graham Packaging Customer Satisfaction (CSAT) Score
70 / 100
Graham Packaging has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Graham Packaging Customer Service
3.5/5
Graham Packaging has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Graham Packaging's Customer Service
Address
2401 Pleasant Valley Road, York, PA
Website
http://www.grahampackaging.com/
Phone Number
717-849-8500
Graham Packaging as an Employer
2.9/5
Graham Packaging has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Graham Packaging scored a 0 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Graham Packaging would recommend the brand to a friend. ENPS measures how likely Graham Packaging employees would recommend working at Graham Packaging to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 32% | Promoters |
|---|---|
| 27% | Passive |
| 41% | Detractors |
