-100
NPS
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GRAMEEN AMERICA
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About GRAMEEN AMERICA's Brand
Grameen America is dedicated to helping women who live in poverty build small businesses to create better lives for their families.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
GRAMEEN AMERICA NPS
GRAMEEN AMERICA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether GRAMEEN AMERICA's customers would recommend using the product based on a scale of -100 to 100.
GRAMEEN AMERICA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
GRAMEEN AMERICA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GRAMEEN AMERICA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of GRAMEEN AMERICA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GRAMEEN AMERICA Product Quality
1.5/5
GRAMEEN AMERICA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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GRAMEEN AMERICA Product Information
GRAMEEN AMERICA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://grameenamerica.org/
- Company Size
- 51-200 Employees
GRAMEEN AMERICA Pricing
GRAMEEN AMERICA ROI & Value For Money
1.5/5
GRAMEEN AMERICA has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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GRAMEEN AMERICA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GRAMEEN AMERICA Customer Service
3/5
GRAMEEN AMERICA has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About GRAMEEN AMERICA's Customer Service
Address
1460 Broadway 14th Floor, New York City, NY
Website
http://grameenamerica.org/
Phone Number
2127354090
GRAMEEN AMERICA as an Employer
4.3/5
GRAMEEN AMERICA has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GRAMEEN AMERICA scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of GRAMEEN AMERICA would recommend the brand to a friend. ENPS measures how likely GRAMEEN AMERICA employees would recommend working at GRAMEEN AMERICA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
