-6
NPS
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Grameenphone
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About Grameenphone's Brand
The right and contemporary use of technology is key to the progress of a nation. Keeping this in mind, Grameenphone always brings
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Grameenphone NPS
Grameenphone's Net Promoter Score (NPS) is a -6 with 37% Promoters, 20% Passives, and 43% Detractors. Net Promoter Score tracks whether Grameenphone's customers would recommend using the product based on a scale of -100 to 100.
Grameenphone Overall NPS
| 37% | Promoters |
|---|---|
| 20% | Passives |
| 43% | Detractors |
Grameenphone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -9 | Nov 2024 | -9 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -8 | Jan 2025 | -8 |
Feb 2025 -2 | Feb 2025 | -2 |
Mar 2025 -4 | Mar 2025 | -4 |
Apr 2025 -5 | Apr 2025 | -5 |
Jun 2025 -3 | Jun 2025 | -3 |
Aug 2025 -7 | Aug 2025 | -7 |
Dec 2025 -8 | Dec 2025 | -8 |
Jan 2026 -6 | Jan 2026 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grameenphone NPS by Gender
Male customers rated Grameenphone's NPS 59 points higher than Female customers.
Male
25
Grameenphone's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-34
Grameenphone's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Grameenphone NPS by Ethnicity
Grameenphone's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 28 | Asian or Pacific Islander | 28 |
Other -25 | Other | -25 |
Grameenphone NPS by Age
Grameenphone's NPS was rated -1 points by customers ages 18-25 on Comparably.
Grameenphone NPS by Usage
Grameenphone's NPS was rated the highest by customers who have used Grameenphone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Grameenphone Customer Reviews
Out of the 4 Grameenphone customer reviews 3 were positive and 1 was constructive. Grameenphone customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Grameenphone Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Grameenphone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grameenphone Customer Loyalty Score by Gender
Male customers rated Grameenphone's Customer Loyalty score 49% higher than Female customers.
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Male
89%
Yes
Female
40%
Yes
Grameenphone Customer Loyalty Score by Ethnicity
Grameenphone's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grameenphone.
87
out of 100
Asian or Pacific Islander
55
out of 100
Other
Grameenphone Customer Loyalty Score by Age
Grameenphone's Customer Loyalty score was rated 66% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Grameenphone.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
Grameenphone Customer Loyalty Score by Usage
Grameenphone's Customer Loyalty score was rated the highest by customers who have used Grameenphone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Grameenphone Product Quality
3.7/5
Grameenphone has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Grameenphone Product Information
Grameenphone’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://grameenphone.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mobile App
Quick Insights into Grameenphone Product Quality
Grameenphone's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Grameenphone's products/services for 1 to 2 Years.
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Ranked Grameenphone Product Quality the Highest
Ranked Grameenphone Product Quality the Lowest
Grameenphone Product Quality Score by Gender
Female customers rated Grameenphone's Product Quality score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Grameenphone Product Quality Score by Ethnicity
Grameenphone's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grameenphone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.2 | Other | 4.2 |
Grameenphone Product Quality Score by Age
Grameenphone's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Grameenphone.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Grameenphone Product Quality Score by Usage
Grameenphone's Product Quality score was rated the highest by customers who have used Grameenphone's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Grameenphone Pricing
Grameenphone ROI & Value For Money
3.1/5
Grameenphone has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Grameenphone ROI
Grameenphone's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Grameenphone's products/services for 1 to 2 Years.
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Ranked Grameenphone ROI the Highest
Ranked Grameenphone ROI the Lowest
Grameenphone ROI Score by Gender
Male customers rated Grameenphone's ROI score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
Grameenphone ROI Score by Ethnicity
Grameenphone's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grameenphone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 2.7 | Other | 2.7 |
Grameenphone ROI Score by Age
Grameenphone's ROI score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Grameenphone.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
Grameenphone ROI Score by Usage
Grameenphone's ROI score was rated the highest by customers who have used Grameenphone's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Grameenphone Customer Satisfaction (CSAT)
Grameenphone Customer Satisfaction (CSAT) Score
74 / 100
Grameenphone has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
49%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
8%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grameenphone Customer Satisfaction
Grameenphone's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Grameenphone's products/services for Less than 1 Year.
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Ranked Grameenphone Customer Satisfaction the Highest
Ranked Grameenphone Customer Satisfaction the Lowest
Grameenphone Customer Satisfaction Score by Gender
Male customers rated Grameenphone's Customer Satisfaction score 21 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grameenphone.
88 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Grameenphone Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Grameenphone's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to Other
Grameenphone's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grameenphone.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Grameenphone Customer Satisfaction Score by Age
Grameenphone's Customer Satisfaction score was rated 88 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Grameenphone.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% |
Grameenphone Customer Satisfaction Score by Usage
Grameenphone's Customer Satisfaction score was rated 67 points by customers who have used Grameenphone's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Grameenphone Customer Service
3.5/5
Grameenphone has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Grameenphone's Customer Service
Address
Basundhara,
Website
http://grameenphone.com
Phone Number
88029882970
Quick Insights into Grameenphone Customer Service
Grameenphone's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Grameenphone's products/services for 1 to 2 Years.
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Ranked Grameenphone Customer Service the Highest
Ranked Grameenphone Customer Service the Lowest
Grameenphone Customer Service Score by Gender
Female customers rated Grameenphone's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grameenphone.
Male
3.1/5
Female
3.6/5
Grameenphone Customer Service Score by Ethnicity
Grameenphone's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grameenphone.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3 | Other | 3 |
Grameenphone Customer Service Score by Age
Grameenphone's Customer Service score was rated 3.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Grameenphone.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
Grameenphone Customer Service Score by Usage
Grameenphone's Customer Service score was rated the highest by customers who have used Grameenphone's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Grameenphone as an Employer
4.2/5
Grameenphone has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Grameenphone scored a -6 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Grameenphone would recommend the brand to a friend. ENPS measures how likely Grameenphone employees would recommend working at Grameenphone to a friend.
Net Promoter Score
-6
NPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
