-34
NPS
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Gran Tierra Energy
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About Gran Tierra Energy's Brand
"Gran Tierra Energy engages in the acquisition, exploration, development, and production of oil and gas properties."
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.3/5
Customer Service
Gran Tierra Energy NPS
Gran Tierra Energy's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Gran Tierra Energy's customers would recommend using the product based on a scale of -100 to 100.
Gran Tierra Energy Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Gran Tierra Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gran Tierra Energy Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Gran Tierra Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gran Tierra Energy Product Quality
3.2/5
Gran Tierra Energy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gran Tierra Energy's overall Product Quality score rated by its users and customers.
Gran Tierra Energy Product Information
Gran Tierra Energy’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://grantierra.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Gran Tierra Energy Pricing
Gran Tierra Energy ROI & Value For Money
2.7/5
Gran Tierra Energy has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Gran Tierra Energy's overall ROI score rated by its users and customers.
Gran Tierra Energy Customer Satisfaction (CSAT)
Gran Tierra Energy Customer Satisfaction (CSAT) Score
67 / 100
Gran Tierra Energy has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gran Tierra Energy Customer Service
3.3/5
Gran Tierra Energy has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Gran Tierra Energy's overall Customer Service score rated by its users and customers.
About Gran Tierra Energy's Customer Service
Address
Calvary, GA
Website
http://grantierra.com/
Gran Tierra Energy as an Employer
2.8/5
Gran Tierra Energy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Gran Tierra Energy scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Gran Tierra Energy would recommend the brand to a friend. ENPS measures how likely Gran Tierra Energy employees would recommend working at Gran Tierra Energy to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
