54
NPS
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Grand Canyon University
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About Grand Canyon University's Brand
Grand Canyon University is a private, for-profit university offering bachelor's, master's and doctoral programs both online and on campus.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Grand Canyon University NPS
Grand Canyon University's Net Promoter Score (NPS) is a 54 with 68% Promoters, 18% Passives, and 14% Detractors. Net Promoter Score tracks whether Grand Canyon University's customers would recommend using the product based on a scale of -100 to 100.
Grand Canyon University Overall NPS
| 68% | Promoters |
|---|---|
| 18% | Passives |
| 14% | Detractors |
Grand Canyon University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 50 | Nov 2022 | 50 |
Mar 2023 30 | Mar 2023 | 30 |
Apr 2023 36 | Apr 2023 | 36 |
Jun 2023 46 | Jun 2023 | 46 |
Jul 2023 46 | Jul 2023 | 46 |
Sep 2023 49 | Sep 2023 | 49 |
Mar 2024 52 | Mar 2024 | 52 |
Sep 2024 49 | Sep 2024 | 49 |
Jan 2025 52 | Jan 2025 | 52 |
Mar 2025 55 | Mar 2025 | 55 |
Apr 2025 52 | Apr 2025 | 52 |
Oct 2025 55 | Oct 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grand Canyon University NPS by Gender
Grand Canyon University's NPS was rated 100 by Female customers on Comparably.
Female
100
Grand Canyon University's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Grand Canyon University's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Grand Canyon University NPS by Ethnicity
Grand Canyon University's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Grand Canyon University NPS by Usage
Grand Canyon University's NPS was rated 100 points by customers who have used Grand Canyon University's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Grand Canyon University Customer Reviews
Out of the 2 Grand Canyon University customer reviews 2 were positive and 0 were constructive. Grand Canyon University customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Grand Canyon University Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Grand Canyon University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grand Canyon University Customer Loyalty Score by Gender
Grand Canyon University's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Grand Canyon University.
Female
100%
Yes
Male
N/A
Yes
Grand Canyon University Customer Loyalty Score by Ethnicity
Grand Canyon University's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grand Canyon University.
100
out of 100
Other
Grand Canyon University Customer Loyalty Score by Usage
Grand Canyon University's Customer Loyalty score was rated 100% by customers who have used Grand Canyon University's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Grand Canyon University Product Quality
4.2/5
Grand Canyon University has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Grand Canyon University Product Information
Grand Canyon University’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.gcu.edu
- Company Size
- 1,001-5,000 Employees
Industry
Education
Quick Insights into Grand Canyon University Product Quality
Grand Canyon University's Product Quality score was rated highest by Female customers.
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Ranked Grand Canyon University Product Quality the Highest
Grand Canyon University Product Quality Score by Gender
Grand Canyon University's Product Quality score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Grand Canyon University.
Female
4.7/5
Male
N/A
Grand Canyon University Product Quality Score by Ethnicity
Grand Canyon University's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grand Canyon University.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Grand Canyon University Product Quality Score by Usage
Grand Canyon University's Product Quality score was rated 4.6 stars by customers who have used Grand Canyon University's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Grand Canyon University Pricing
Grand Canyon University ROI & Value For Money
4.2/5
Grand Canyon University has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Grand Canyon University ROI
Grand Canyon University's ROI score was rated highest by Female customers.
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Ranked Grand Canyon University ROI the Highest
Grand Canyon University ROI Score by Gender
Grand Canyon University's ROI score was rated 4.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Grand Canyon University.
Female
4.9/5
Male
N/A
Grand Canyon University ROI Score by Ethnicity
Grand Canyon University's ROI score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grand Canyon University.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Grand Canyon University ROI Score by Usage
Grand Canyon University's ROI score was rated 4.6 stars by customers who have used Grand Canyon University's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Grand Canyon University Customer Satisfaction (CSAT)
Grand Canyon University Customer Satisfaction (CSAT) Score
94 / 100
Grand Canyon University has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grand Canyon University Customer Satisfaction
Grand Canyon University's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Grand Canyon University's Customer Satisfaction.
Ranked Grand Canyon University Customer Satisfaction the Highest
Grand Canyon University Customer Satisfaction Score by Gender
Grand Canyon University's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Grand Canyon University.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Grand Canyon University Customer Service
4.4/5
Grand Canyon University has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Grand Canyon University's overall Customer Service score rated by its users and customers.
About Grand Canyon University's Customer Service
Address
3300 W Camelback Rd, Phoenix, AZ 85017
Website
http://www.gcu.edu
Phone Number
(855) 428-5673
Grand Canyon University's Social Links
Quick Insights into Grand Canyon University Customer Service
Grand Canyon University's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Grand Canyon University's Customer Service score.
Ranked Grand Canyon University Customer Service the Highest
Grand Canyon University Customer Service Score by Gender
Grand Canyon University's Customer Service score was rated 4.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grand Canyon University.
Female
4.9/5
Male
N/A
Grand Canyon University Customer Service Score by Ethnicity
Grand Canyon University's Customer Service score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grand Canyon University.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Grand Canyon University Customer Service Score by Usage
Grand Canyon University's Customer Service score was rated 4.6 stars by customers who have used Grand Canyon University's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Grand Canyon University as an Employer
Consumer vs. Employees
Grand Canyon University scored a 54 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Grand Canyon University would recommend the brand to a friend. ENPS measures how likely Grand Canyon University employees would recommend working at Grand Canyon University to a friend.
Net Promoter Score
54
NPS Score
| 68% | Promoters |
|---|---|
| 18% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
