-6
NPS
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Grange Insurance
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About Grange Insurance's Brand
Brand at a Glance
64%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Grange Insurance NPS
Grange Insurance's Net Promoter Score (NPS) is a -6 with 47% Promoters, 0% Passives, and 53% Detractors. Net Promoter Score tracks whether Grange Insurance's customers would recommend using the product based on a scale of -100 to 100.
Grange Insurance Overall NPS
| 47% | Promoters |
|---|---|
| 0% | Passives |
| 53% | Detractors |
Grange Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 50 | May 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 15 | May 2023 | 15 |
Aug 2023 -11 | Aug 2023 | -11 |
May 2024 0 | May 2024 | 0 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 0 | Oct 2024 | 0 |
Jun 2025 0 | Jun 2025 | 0 |
Jul 2025 -7 | Jul 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grange Insurance NPS by Ethnicity
Grange Insurance's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Grange Insurance Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Grange Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grange Insurance Customer Loyalty Score by Ethnicity
Grange Insurance's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grange Insurance.
40
out of 100
Caucasian
Grange Insurance Product Quality
2.4/5
Grange Insurance has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Grange Insurance Product Information
Grange Insurance’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Grange Insurance Product Quality
Grange Insurance's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Grange Insurance's Product Quality.
Ranked Grange Insurance Product Quality the Highest
Grange Insurance Product Quality Score by Ethnicity
Grange Insurance's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grange Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grange Insurance Pricing
Grange Insurance ROI & Value For Money
2.6/5
Grange Insurance has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Grange Insurance ROI
Grange Insurance's ROI score was rated highest by Caucasian customers.
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Ranked Grange Insurance ROI the Highest
Grange Insurance ROI Score by Ethnicity
Grange Insurance's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grange Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grange Insurance Customer Satisfaction (CSAT)
Grange Insurance Customer Satisfaction (CSAT) Score
30 / 100
Grange Insurance has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grange Insurance Customer Satisfaction
Grange Insurance's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Grange Insurance's Customer Satisfaction.
Ranked Grange Insurance Customer Satisfaction the Highest
Grange Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Grange Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grange Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Grange Insurance Customer Service
2.7/5
Grange Insurance has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Grange Insurance's Customer Service
Address
Columbus, OH
Website
https://www.grangeinsurance.com
Quick Insights into Grange Insurance Customer Service
Grange Insurance's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Grange Insurance's Customer Service score.
Ranked Grange Insurance Customer Service the Highest
Grange Insurance Customer Service Score by Ethnicity
Grange Insurance's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grange Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Grange Insurance as an Employer
3.5/5
Grange Insurance has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Grange Insurance scored a -6 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Grange Insurance would recommend the brand to a friend. ENPS measures how likely Grange Insurance employees would recommend working at Grange Insurance to a friend.
Net Promoter Score
-6
NPS Score
| 47% | Promoters |
|---|---|
| 0% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
