-7
NPS
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Granicus
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About Granicus' Brand
Granicus provides cloud-based technology solutions for creating, managing, and distributing live and on-demand streaming media content.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Granicus CMO
Granicus NPS
Granicus's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Granicus's customers would recommend using the product based on a scale of -100 to 100.
Granicus Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Granicus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 3 | Nov 2023 | 3 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 -4 | May 2024 | -4 |
Jun 2024 -7 | Jun 2024 | -7 |
Nov 2024 -9 | Nov 2024 | -9 |
Dec 2024 -5 | Dec 2024 | -5 |
Mar 2025 -4 | Mar 2025 | -4 |
Sep 2025 -8 | Sep 2025 | -8 |
Oct 2025 -10 | Oct 2025 | -10 |
Nov 2025 -8 | Nov 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Granicus NPS by Gender
Male customers rated Granicus's NPS 11 points higher than Female customers.
Male
-56
Granicus's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
-67
Granicus's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Granicus NPS by Ethnicity
Granicus's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
African American/Black -34 | African American/Black | -34 |
Other -100 | Other | -100 |
Granicus NPS by Age
Granicus's NPS was rated -34 points by customers ages 46-50 on Comparably.
Granicus NPS by Usage
Granicus's NPS was rated the highest by customers who have used Granicus's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Granicus Customer Reviews
Out of the 2 Granicus customer reviews 1 was positive and 1 was constructive. Granicus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Granicus Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Granicus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Granicus Customer Loyalty Score by Gender
Granicus's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Granicus Customer Loyalty Score by Ethnicity
Granicus's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Granicus.
64
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Other
Granicus Customer Loyalty Score by Age
Granicus's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Granicus.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Granicus Customer Loyalty Score by Usage
Granicus's Customer Loyalty score was rated the highest by customers who have used Granicus's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Granicus Customer Loyalty Score by Industry
Granicus's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Granicus Product Quality
2.9/5
Granicus has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Granicus Product Information
Granicus’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Granicus's product the highest. Reviewers from the Tech industry rated Granicus the lowest at 1.5.
- Website
- http://granicus.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Productivity
SaaS
Quick Insights into Granicus Product Quality
Granicus's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked Granicus Product Quality the Highest
Ranked Granicus Product Quality the Lowest
Granicus Product Quality Score by Gender
Female customers rated Granicus's Product Quality score 0.5 stars higher than Male customers.
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Male
2.1/5
Female
2.6/5
Granicus Product Quality Score by Ethnicity
Granicus's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Granicus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Granicus Product Quality Score by Age
Granicus's Product Quality score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Granicus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
Granicus Product Quality Score by Usage
Granicus's Product Quality score was rated the highest by customers who have used Granicus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Granicus Product Quality Score by Industry
Granicus's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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Granicus Pricing
Granicus ROI & Value For Money
2.9/5
Granicus has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Granicus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Tech industry think that they had the lowest ROI from Granicus.
Quick Insights into Granicus ROI
Granicus's ROI score was rated highest by customers who have used Granicus's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Granicus ROI the Highest
Ranked Granicus ROI the Lowest
Granicus ROI Score by Gender
Granicus's ROI score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Granicus.
Male
2/5
Female
2/5
Granicus ROI Score by Ethnicity
Granicus's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Granicus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.5 | Other | 1.5 |
Granicus ROI Score by Age
Granicus's ROI score was rated 1.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Granicus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
Granicus ROI Score by Usage
Granicus's ROI score was rated the highest by customers who have used Granicus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Granicus ROI Score by Industry
Granicus's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Granicus Customer Satisfaction (CSAT)
Granicus Customer Satisfaction (CSAT) Score
43 / 100
Granicus has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Granicus Customer Satisfaction
Granicus's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Granicus' Customer Satisfaction.
Ranked Granicus Customer Satisfaction the Highest
Ranked Granicus Customer Satisfaction the Lowest
Granicus Customer Satisfaction Score by Gender
Granicus's Customer Satisfaction score was rated 33 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Granicus.
33 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Granicus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Granicus' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Granicus.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Granicus' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Granicus.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Granicus' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Granicus.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Granicus Customer Satisfaction Score by Usage
Granicus's Customer Satisfaction score was rated the highest by customers who have used Granicus's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Granicus Customer Satisfaction Score by Industry
Granicus's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Granicus Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"scoreLabel": 0
},
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"score": 33,
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"scoreClassName": "max",
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}Granicus Customer Service
3/5
Granicus has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Granicus's Customer Service
Address
1999 Broadway, Denver, CO 80202
Website
http://granicus.com
Quick Insights into Granicus Customer Service
Granicus's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Granicus' Customer Service score.
Ranked Granicus Customer Service the Highest
Ranked Granicus Customer Service the Lowest
Granicus Customer Service Score by Gender
Male customers rated Granicus's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Granicus.
Male
2.8/5
Female
1.6/5
Granicus Customer Service Score by Ethnicity
Granicus's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Granicus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Granicus Customer Service Score by Age
Granicus's Customer Service score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Granicus.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
Granicus Customer Service Score by Usage
Granicus's Customer Service score was rated the highest by customers who have used Granicus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Granicus Customer Service Score by Industry
Granicus's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Granicus as an Employer
3.8/5
Granicus has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Granicus scored a -7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Granicus would recommend the brand to a friend. ENPS measures how likely Granicus employees would recommend working at Granicus to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
