100
NPS
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Granite River Labs
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About Granite River Labs' Brand
GRL enables positive user experiences with connected products through testing, standards & design enablement, and trusted reviews
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Granite River Labs NPS
Granite River Labs's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Granite River Labs's customers would recommend using the product based on a scale of -100 to 100.
Granite River Labs Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Granite River Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Granite River Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Granite River Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Granite River Labs Product Quality
4/5
Granite River Labs has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite River Labs' overall Product Quality score rated by its users and customers.
Granite River Labs Product Information
Granite River Labs’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://graniteriverlabs.com/
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Granite River Labs Pricing
Granite River Labs ROI & Value For Money
4.5/5
Granite River Labs has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite River Labs' overall ROI score rated by its users and customers.
Granite River Labs Customer Satisfaction (CSAT)
Granite River Labs Customer Satisfaction (CSAT) Score
100 / 100
Granite River Labs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Granite River Labs Customer Service
4.5/5
Granite River Labs has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite River Labs' overall Customer Service score rated by its users and customers.
About Granite River Labs's Customer Service
Address
3500 Thomas Road, Suite A, Santa Clara, CA 95054
Website
http://graniteriverlabs.com/
Phone Number
14086277608
