-14
NPS
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Granite Telecommunications
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About Granite Telecommunications' Brand
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. The $1.8 billion company serves more than two-thirds of Fortune 100 companies and has 1.75 million voice and data lines under management, supporting more than 650,000 locations. Founded in 2002, Granite has grown to be one of the largest competitive telecommunications carriers in the U.S. by simplifying sourcing and management of voice, data and cellular service with a single point of contact and consolidated invoicing for all locations nationwide. Today, Granite supports customers with a wide range of services, including Access, Voice, Mobility, Managed Services, and many more. Granite employs more than 2,000 people at its headquarters in Quincy, Massachusetts, and 10 regional offices nationwide.
Brand at a Glance
72%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Granite Telecommunications NPS
Granite Telecommunications's Net Promoter Score (NPS) is a -14 with 40% Promoters, 6% Passives, and 54% Detractors. Net Promoter Score tracks whether Granite Telecommunications's customers would recommend using the product based on a scale of -100 to 100.
Granite Telecommunications Overall NPS
| 40% | Promoters |
|---|---|
| 6% | Passives |
| 54% | Detractors |
Granite Telecommunications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -27 | Dec 2024 | -27 |
Jan 2025 -25 | Jan 2025 | -25 |
Feb 2025 -27 | Feb 2025 | -27 |
Apr 2025 -20 | Apr 2025 | -20 |
May 2025 -17 | May 2025 | -17 |
Jun 2025 -19 | Jun 2025 | -19 |
Aug 2025 -15 | Aug 2025 | -15 |
Sep 2025 -14 | Sep 2025 | -14 |
Jan 2026 -14 | Jan 2026 | -14 |
Feb 2026 -14 | Feb 2026 | -14 |
Mar 2026 -16 | Mar 2026 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Granite Telecommunications NPS by Gender
Male customers rated Granite Telecommunications's NPS 11 points higher than Female customers.
Male
-24
Granite Telecommunications's NPS was rated -24 by Male customers on Comparably.
35%
Promoters
6%
Passives
59%
Detractors
Female
-35
Granite Telecommunications's NPS was rated -35 by Female customers on Comparably.
29%
Promoters
7%
Passives
64%
Detractors
Granite Telecommunications NPS by Ethnicity
Granite Telecommunications's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other -78 | Other | -78 |
Granite Telecommunications NPS by Age
Granite Telecommunications's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Granite Telecommunications NPS by Usage
Granite Telecommunications's NPS was rated the highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -42 | 5 to 10 Years | -42 |
Over 10 Years 74 | Over 10 Years | 74 |
Granite Telecommunications Customer Reviews
Out of the 10 Granite Telecommunications customer reviews 5 were positive and 5 were constructive. Granite Telecommunications customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Granite Telecommunications Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Granite Telecommunications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Granite Telecommunications Customer Loyalty Score by Gender
Female customers rated Granite Telecommunications's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Granite Telecommunications.
Male
71%
Yes
Female
72%
Yes
Granite Telecommunications Customer Loyalty Score by Ethnicity
Granite Telecommunications's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Granite Telecommunications.
67
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
70
out of 100
Other
Granite Telecommunications Customer Loyalty Score by Age
Granite Telecommunications's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Granite Telecommunications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
36-40 74% | 36-40 | 74% |
41-45 25% | 41-45 | 25% |
46-50 87% | 46-50 | 87% |
51-55 74% | 51-55 | 74% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
66+ 40% | 66+ | 40% |
Granite Telecommunications Customer Loyalty Score by Usage
Granite Telecommunications's Customer Loyalty score was rated the highest by customers who have used Granite Telecommunications's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Granite Telecommunications Customer Loyalty Score by Industry
Granite Telecommunications's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Granite Telecommunications Product Quality
2.7/5
Granite Telecommunications has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Granite Telecommunications Product Information
Granite Telecommunications’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Granite Telecommunications's product the highest. Reviewers from the Retail industry rated Granite Telecommunications the lowest at 1.5.
- Website
- http://www.granitenet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Quick Insights into Granite Telecommunications Product Quality
Granite Telecommunications's Product Quality score was rated highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and rated lowest by customers from the Retail industry.
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Ranked Granite Telecommunications Product Quality the Highest
Ranked Granite Telecommunications Product Quality the Lowest
Granite Telecommunications Product Quality Score by Gender
Granite Telecommunications's Product Quality score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Granite Telecommunications.
Male
2.5/5
Female
2.5/5
Granite Telecommunications Product Quality Score by Ethnicity
Granite Telecommunications's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Granite Telecommunications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Granite Telecommunications Product Quality Score by Age
Granite Telecommunications's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Granite Telecommunications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 4.3 | 56-60 | 4.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Granite Telecommunications Product Quality Score by Usage
Granite Telecommunications's Product Quality score was rated the highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Granite Telecommunications Product Quality Score by Industry
Granite Telecommunications's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Granite Telecommunications Pricing
Granite Telecommunications ROI & Value For Money
2.7/5
Granite Telecommunications has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite Telecommunications' overall ROI score rated by its users and customers.
Granite Telecommunications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Retail industry think that they had the lowest ROI from Granite Telecommunications.
Quick Insights into Granite Telecommunications ROI
Granite Telecommunications's ROI score was rated highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and rated lowest by Other customers.
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Ranked Granite Telecommunications ROI the Highest
Ranked Granite Telecommunications ROI the Lowest
Granite Telecommunications ROI Score by Gender
Male customers rated Granite Telecommunications's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Granite Telecommunications.
Male
2.6/5
Female
2.3/5
Granite Telecommunications ROI Score by Ethnicity
Granite Telecommunications's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Granite Telecommunications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Granite Telecommunications ROI Score by Age
Granite Telecommunications's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Granite Telecommunications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 4.2 | 56-60 | 4.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Granite Telecommunications ROI Score by Usage
Granite Telecommunications's ROI score was rated the highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Granite Telecommunications ROI Score by Industry
Granite Telecommunications's ROI score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
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Granite Telecommunications Customer Satisfaction (CSAT)
Granite Telecommunications Customer Satisfaction (CSAT) Score
40 / 100
Granite Telecommunications has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
8%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
8%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Granite Telecommunications Customer Satisfaction
Granite Telecommunications's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Granite Telecommunications Customer Satisfaction the Highest
Ranked Granite Telecommunications Customer Satisfaction the Lowest
Granite Telecommunications Customer Satisfaction Score by Gender
Female customers rated Granite Telecommunications's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Granite Telecommunications.
38 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 55% |
42 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 58% |
Granite Telecommunications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Granite Telecommunications' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
31%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
54%
CSAT according to African American/Black
Granite Telecommunications' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Granite Telecommunications' Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Granite Telecommunications' Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Granite Telecommunications.
13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
63%
Granite Telecommunications Customer Satisfaction Score by Age
Granite Telecommunications's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Granite Telecommunications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 14% | |||||||||||||||
| 51-55 | 43% | |||||||||||||||
| 56-60 | 86% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Granite Telecommunications Customer Satisfaction Score by Usage
Granite Telecommunications's Customer Satisfaction score was rated the highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Granite Telecommunications Customer Satisfaction Score by Industry
Granite Telecommunications's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Granite Telecommunications Customer Satisfaction Score by Industry",
"text": "Granite Telecommunications's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Telecommunications industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 63,
"stars": 0,
"csatScore": 63,
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"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Hospitality",
"groupId": 523,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Granite Telecommunications's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
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"groupId": 559,
"score": 25,
"stars": 0,
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}Granite Telecommunications Customer Service
2.5/5
Granite Telecommunications has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite Telecommunications' overall Customer Service score rated by its users and customers.
About Granite Telecommunications's Customer Service
Address
1 Heritage Drive, Quincy, MA 02171
Website
http://www.granitenet.com/
Phone Number
(617) 745-5000
Granite Telecommunications's Social Links
Quick Insights into Granite Telecommunications Customer Service
Granite Telecommunications's Customer Service score was rated highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Granite Telecommunications' Customer Service score.
Ranked Granite Telecommunications Customer Service the Highest
Ranked Granite Telecommunications Customer Service the Lowest
Granite Telecommunications Customer Service Score by Gender
Male customers rated Granite Telecommunications's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Granite Telecommunications.
Male
2.3/5
Female
2/5
Granite Telecommunications Customer Service Score by Ethnicity
Granite Telecommunications's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Granite Telecommunications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.5 | Other | 1.5 |
Granite Telecommunications Customer Service Score by Age
Granite Telecommunications's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Granite Telecommunications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.6 | 31-35 | 3.6 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 4.2 | 56-60 | 4.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Granite Telecommunications Customer Service Score by Usage
Granite Telecommunications's Customer Service score was rated the highest by customers who have used Granite Telecommunications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Granite Telecommunications Customer Service Score by Industry
Granite Telecommunications's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
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Granite Telecommunications as an Employer
4.1/5
Granite Telecommunications has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Granite Telecommunications scored a -14 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Granite Telecommunications would recommend the brand to a friend. ENPS measures how likely Granite Telecommunications employees would recommend working at Granite Telecommunications to a friend.
Net Promoter Score
-14
NPS Score
| 40% | Promoters |
|---|---|
| 6% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
