-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Granite Telecommunications
Marketing or Exec? Claim Your Free Account
About Granite Telecommunications' Brand
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Granite Telecommunications NPS
Granite Telecommunications's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Granite Telecommunications's customers would recommend using the product based on a scale of -100 to 100.
Granite Telecommunications Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Granite Telecommunications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Granite Telecommunications Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Granite Telecommunications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Granite Telecommunications Product Quality
1.5/5
Granite Telecommunications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite Telecommunications' overall Product Quality score rated by its users and customers.
Granite Telecommunications Product Information
Granite Telecommunications’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://granitenet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Granite Telecommunications Pricing
Granite Telecommunications ROI & Value For Money
1.5/5
Granite Telecommunications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite Telecommunications' overall ROI score rated by its users and customers.
Granite Telecommunications Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Granite Telecommunications Customer Service
1.5/5
Granite Telecommunications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Granite Telecommunications' overall Customer Service score rated by its users and customers.
About Granite Telecommunications's Customer Service
Website
http://granitenet.com/
Granite Telecommunications as an Employer
3.3/5
Granite Telecommunications has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Granite Telecommunications
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Granite Telecommunications scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Granite Telecommunications would recommend the brand to a friend. ENPS measures how likely Granite Telecommunications employees would recommend working at Granite Telecommunications to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
