14
NPS
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Gravity Payments
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About Gravity Payments' Brand
Gravity Payments reduce the costs and headaches of accepting credit card payments by providing simple, fair, and seamless solutions.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Gravity Payments NPS
Gravity Payments's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Gravity Payments's customers would recommend using the product based on a scale of -100 to 100.
Gravity Payments Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Gravity Payments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Nov 2025 50 | Nov 2025 | 50 |
Dec 2025 60 | Dec 2025 | 60 |
Jan 2026 15 | Jan 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gravity Payments Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Gravity Payments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gravity Payments Product Quality
4/5
Gravity Payments has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gravity Payments' overall Product Quality score rated by its users and customers.
Gravity Payments Product Information
Gravity Payments serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Gravity Payments supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Gravity Payments’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://gravitypayments.com/
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Languages Supported
English
Spanish
Product Type
Payment Management Software
Payment Gateway Software
Gravity Payments Pricing
Gravity Payments ROI & Value For Money
4/5
Gravity Payments has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Gravity Payments' overall ROI score rated by its users and customers.
Gravity Payments Pricing Plans
Gravity Payments has a pricing structure that accommodates small and medium businesses. Starting from $99/month, Gravity Payments uses a subscription model. For the users that are not ready to commit yet, Gravity Payments also offers a free trial.
Who Uses Gravity Payments?
Small Businesses
Medium Businesses
Gravity Payments Customer Satisfaction (CSAT)
Gravity Payments Customer Satisfaction (CSAT) Score
75 / 100
Gravity Payments has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gravity Payments Customer Service
4.1/5
Gravity Payments has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Gravity Payments' overall Customer Service score rated by its users and customers.
About Gravity Payments's Customer Service
Address
5601 22nd Ave NW #200, Seattle, WA 98107
Website
http://gravitypayments.com/
Phone Number
206-388-5900
Gravity Payments's Social Links
Gravity Payments as an Employer
3.4/5
Gravity Payments has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Gravity Payments scored a 14 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Gravity Payments would recommend the brand to a friend. ENPS measures how likely Gravity Payments employees would recommend working at Gravity Payments to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
