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NPS
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Great Clips
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About Great Clips' Brand
Established in Minneapolis in 1982, Great Clips has grown to be the world's largest and fastest growing salon brand. There are more than 4,400 salons throughout the United States and Canada -- all of them owned by franchisees.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Great Clips NPS
Great Clips's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Great Clips's customers would recommend using the product based on a scale of -100 to 100.
Great Clips Overall NPS
| 43% | Promoters |
|---|---|
| 12% | Passives |
| 45% | Detractors |
Great Clips NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -14 | Apr 2024 | -14 |
May 2024 -11 | May 2024 | -11 |
Jul 2024 -14 | Jul 2024 | -14 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -7 | Nov 2024 | -7 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 -5 | Feb 2025 | -5 |
Mar 2025 -3 | Mar 2025 | -3 |
Apr 2025 -3 | Apr 2025 | -3 |
Jun 2025 -4 | Jun 2025 | -4 |
Oct 2025 -2 | Oct 2025 | -2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Great Clips NPS by Gender
Male customers rated Great Clips's NPS 3 points higher than Female customers.
Male
-5
Great Clips's NPS was rated -5 by Male customers on Comparably.
40%
Promoters
15%
Passives
45%
Detractors
Female
-8
Great Clips's NPS was rated -8 by Female customers on Comparably.
42%
Promoters
8%
Passives
50%
Detractors
Great Clips NPS by Ethnicity
Great Clips's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Great Clips NPS by Age
Great Clips's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Great Clips NPS by Usage
Great Clips's NPS was rated the highest by customers who have used Great Clips's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -15 | 1 to 2 Years | -15 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years -8 | Over 10 Years | -8 |
Great Clips Customer Reviews
Out of the 11 Great Clips customer reviews 6 were positive and 5 were constructive. Great Clips customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Great Clips Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Great Clips users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Great Clips Customer Loyalty Score by Gender
Male customers rated Great Clips's Customer Loyalty score 27% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Great Clips.
Male
82%
Yes
Female
55%
Yes
Great Clips Customer Loyalty Score by Ethnicity
Great Clips's Customer Loyalty score was rated 69% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Great Clips.
69
out of 100
Caucasian
Great Clips Customer Loyalty Score by Age
Great Clips's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Great Clips.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
31-35 70% | 31-35 | 70% |
41-45 55% | 41-45 | 55% |
51-55 100% | 51-55 | 100% |
61-65 70% | 61-65 | 70% |
66+ 79% | 66+ | 79% |
Great Clips Customer Loyalty Score by Usage
Great Clips's Customer Loyalty score was rated the highest by customers who have used Great Clips's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Great Clips Customer Loyalty Score by Industry
Great Clips's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Great Clips Product Quality
3.3/5
Great Clips has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Great Clips' overall Product Quality score rated by its users and customers.
Great Clips Product Information
Great Clips’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Great Clips's product the highest. Reviewers from the Tech industry rated Great Clips the lowest at 2.5.
- Website
- http://greatclips.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Great Clips Product Quality
Great Clips's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used Great Clips's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Great Clips' Product Quality.
Ranked Great Clips Product Quality the Highest
Ranked Great Clips Product Quality the Lowest
Great Clips Product Quality Score by Gender
Male customers rated Great Clips's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Great Clips.
Male
3.6/5
Female
3/5
Great Clips Product Quality Score by Ethnicity
Great Clips's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Great Clips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Great Clips Product Quality Score by Age
Great Clips's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Great Clips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 3.8 | 31-35 | 3.8 |
41-45 3.2 | 41-45 | 3.2 |
51-55 3.5 | 51-55 | 3.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.7 | 66+ | 3.7 |
Great Clips Product Quality Score by Usage
Great Clips's Product Quality score was rated the highest by customers who have used Great Clips's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Great Clips Product Quality Score by Industry
Great Clips's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Great Clips Pricing
Great Clips ROI & Value For Money
3.4/5
Great Clips has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Great Clips' overall ROI score rated by its users and customers.
Great Clips Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Great Clips.
Quick Insights into Great Clips ROI
Great Clips's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Great Clips' ROI score.
Ranked Great Clips ROI the Highest
Ranked Great Clips ROI the Lowest
Great Clips ROI Score by Gender
Male customers rated Great Clips's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Great Clips.
Male
3.4/5
Female
3.3/5
Great Clips ROI Score by Ethnicity
Great Clips's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Great Clips.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Great Clips ROI Score by Age
Great Clips's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Great Clips.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
31-35 4.3 | 31-35 | 4.3 |
41-45 3.4 | 41-45 | 3.4 |
51-55 3.8 | 51-55 | 3.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.5 | 66+ | 3.5 |
Great Clips ROI Score by Usage
Great Clips's ROI score was rated the highest by customers who have used Great Clips's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Great Clips ROI Score by Industry
Great Clips's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Great Clips Customer Satisfaction (CSAT)
Great Clips Customer Satisfaction (CSAT) Score
61 / 100
Great Clips has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
20%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Great Clips Customer Satisfaction
Great Clips's Customer Satisfaction score was rated highest by customers who have used Great Clips's products/services for 5 to 10 Years, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Great Clips' Customer Satisfaction.
Ranked Great Clips Customer Satisfaction the Highest
Ranked Great Clips Customer Satisfaction the Lowest
Great Clips Customer Satisfaction Score by Gender
Male customers rated Great Clips's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Great Clips.
66 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 6% | |
Very Dissatisfied | 17% |
49 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 25% |
Great Clips Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Great Clips' Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Great Clips.
54 / 100
Very Satisfied
40%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
23%
Great Clips Customer Satisfaction Score by Age
Great Clips's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Great Clips.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 66+ | 67% |
Great Clips Customer Satisfaction Score by Usage
Great Clips's Customer Satisfaction score was rated the highest by customers who have used Great Clips's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Great Clips Customer Satisfaction Score by Industry
Great Clips's Customer Satisfaction score was rated 66 points by both Architecture and Planning and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Great Clips Customer Satisfaction Score by Industry",
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"label": "Tech",
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"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreLabel": 66
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "max",
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},
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 66,
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}Great Clips Customer Service
3.7/5
Great Clips has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Great Clips' overall Customer Service score rated by its users and customers.
About Great Clips's Customer Service
Address
4400 W. 78th St., Floor 7, Minneapolis, MN 55435
Website
http://greatclips.com
Great Clips's Social Links
Quick Insights into Great Clips Customer Service
Great Clips's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Great Clips' Customer Service score.
Ranked Great Clips Customer Service the Highest
Ranked Great Clips Customer Service the Lowest
Great Clips Customer Service Score by Gender
Male customers rated Great Clips's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Great Clips.
Male
3.9/5
Female
3.7/5
Great Clips Customer Service Score by Ethnicity
Great Clips's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Great Clips.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Great Clips Customer Service Score by Age
Great Clips's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Great Clips.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 4 | 31-35 | 4 |
41-45 3.7 | 41-45 | 3.7 |
51-55 4.6 | 51-55 | 4.6 |
61-65 4.8 | 61-65 | 4.8 |
66+ 3.8 | 66+ | 3.8 |
Great Clips Customer Service Score by Usage
Great Clips's Customer Service score was rated the highest by customers who have used Great Clips's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Great Clips Customer Service Score by Industry
Great Clips's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Great Clips as an Employer
2.8/5
Great Clips has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Great Clips scored a -2 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Great Clips would recommend the brand to a friend. ENPS measures how likely Great Clips employees would recommend working at Great Clips to a friend.
Net Promoter Score
-2
NPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 34% | Promoters |
|---|---|
| 17% | Passive |
| 49% | Detractors |
