40
NPS
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Great Lakes Cheese Co
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About Great Lakes Cheese Co's Brand
Great Lakes Cheese Company makes specialty and regular cheeses for grocery stores and other stores to sell.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Great Lakes Cheese Co NPS
Great Lakes Cheese Co's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether Great Lakes Cheese Co's customers would recommend using the product based on a scale of -100 to 100.
Great Lakes Cheese Co Overall NPS
| 63% | Promoters |
|---|---|
| 14% | Passives |
| 23% | Detractors |
Great Lakes Cheese Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 57 | Apr 2022 | 57 |
Aug 2022 60 | Aug 2022 | 60 |
Sep 2022 58 | Sep 2022 | 58 |
Oct 2022 46 | Oct 2022 | 46 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 27 | Mar 2023 | 27 |
May 2023 31 | May 2023 | 31 |
Oct 2023 22 | Oct 2023 | 22 |
Dec 2023 27 | Dec 2023 | 27 |
May 2024 35 | May 2024 | 35 |
Jul 2024 37 | Jul 2024 | 37 |
Apr 2025 40 | Apr 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Great Lakes Cheese Co NPS by Gender
Great Lakes Cheese Co's NPS was rated 0 by Male customers on Comparably.
Male
0
Great Lakes Cheese Co's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Great Lakes Cheese Co's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Great Lakes Cheese Co NPS by Ethnicity
Great Lakes Cheese Co's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Great Lakes Cheese Co NPS by Usage
Great Lakes Cheese Co's NPS was rated 34 points by customers who have used Great Lakes Cheese Co's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Great Lakes Cheese Co Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Great Lakes Cheese Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Great Lakes Cheese Co Customer Loyalty Score by Gender
Great Lakes Cheese Co's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Great Lakes Cheese Co Customer Loyalty Score by Ethnicity
Great Lakes Cheese Co's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Great Lakes Cheese Co.
55
out of 100
Caucasian
Great Lakes Cheese Co Customer Loyalty Score by Usage
Great Lakes Cheese Co's Customer Loyalty score was rated 40% by customers who have used Great Lakes Cheese Co's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Great Lakes Cheese Co Customer Loyalty Score by Industry
Great Lakes Cheese Co's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Great Lakes Cheese Co Product Quality
4.1/5
Great Lakes Cheese Co has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Great Lakes Cheese Co Product Information
Great Lakes Cheese Co’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Great Lakes Cheese Co's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
Quick Insights into Great Lakes Cheese Co Product Quality
Great Lakes Cheese Co's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Great Lakes Cheese Co Product Quality the Highest
Great Lakes Cheese Co Product Quality Score by Gender
Great Lakes Cheese Co's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Great Lakes Cheese Co.
Male
3.5/5
Female
N/A
Great Lakes Cheese Co Product Quality Score by Ethnicity
Great Lakes Cheese Co's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Great Lakes Cheese Co.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Great Lakes Cheese Co Product Quality Score by Usage
Great Lakes Cheese Co's Product Quality score was rated 3 stars by customers who have used Great Lakes Cheese Co's products/services for Over 10 Years.
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Great Lakes Cheese Co Product Quality Score by Industry
Great Lakes Cheese Co's Product Quality score was rated 4.1 stars by Tech industry customers.
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Great Lakes Cheese Co Pricing
Great Lakes Cheese Co ROI & Value For Money
4.1/5
Great Lakes Cheese Co has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Great Lakes Cheese Co Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Great Lakes Cheese Co ROI
Great Lakes Cheese Co's ROI score was rated highest by customers who have used Great Lakes Cheese Co's products/services for Over 10 Years.
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Ranked Great Lakes Cheese Co ROI the Highest
Great Lakes Cheese Co ROI Score by Gender
Great Lakes Cheese Co's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Great Lakes Cheese Co ROI Score by Ethnicity
Great Lakes Cheese Co's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Great Lakes Cheese Co.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Great Lakes Cheese Co ROI Score by Usage
Great Lakes Cheese Co's ROI score was rated 3.8 stars by customers who have used Great Lakes Cheese Co's products/services for Over 10 Years.
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Great Lakes Cheese Co ROI Score by Industry
Great Lakes Cheese Co's ROI score was rated 3.6 stars by Tech industry customers.
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Great Lakes Cheese Co Customer Satisfaction (CSAT)
Great Lakes Cheese Co Customer Satisfaction (CSAT) Score
83 / 100
Great Lakes Cheese Co has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
12%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Great Lakes Cheese Co Customer Satisfaction
Great Lakes Cheese Co's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Great Lakes Cheese Co Customer Satisfaction the Highest
Great Lakes Cheese Co Customer Satisfaction Score by Gender
Great Lakes Cheese Co's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Great Lakes Cheese Co.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Great Lakes Cheese Co Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Great Lakes Cheese Co's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Great Lakes Cheese Co.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Great Lakes Cheese Co Customer Service
4.1/5
Great Lakes Cheese Co has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Great Lakes Cheese Co's Customer Service
Address
17825 Great Lakes Pkwy., Hiram, OH
Website
http://www.greatlakescheese.com
Phone Number
440-834-2500
Quick Insights into Great Lakes Cheese Co Customer Service
Great Lakes Cheese Co's Customer Service score was rated highest by Male customers.
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Ranked Great Lakes Cheese Co Customer Service the Highest
Great Lakes Cheese Co Customer Service Score by Gender
Great Lakes Cheese Co's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Great Lakes Cheese Co Customer Service Score by Ethnicity
Great Lakes Cheese Co's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Great Lakes Cheese Co.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Great Lakes Cheese Co Customer Service Score by Usage
Great Lakes Cheese Co's Customer Service score was rated 3.3 stars by customers who have used Great Lakes Cheese Co's products/services for Over 10 Years.
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Great Lakes Cheese Co Customer Service Score by Industry
Great Lakes Cheese Co's Customer Service score was rated 3.1 stars by Tech industry customers.
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Great Lakes Cheese Co as an Employer
3.9/5
Great Lakes Cheese Co has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Great Lakes Cheese Co scored a 40 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Great Lakes Cheese Co would recommend the brand to a friend. ENPS measures how likely Great Lakes Cheese Co employees would recommend working at Great Lakes Cheese Co to a friend.
Net Promoter Score
40
NPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 45% | Promoters |
|---|---|
| 24% | Passive |
| 31% | Detractors |
