-19
NPS
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Great West Casualty
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About Great West Casualty's Brand
Their mission is to be ""the"" premier provider of insurance products and services for truckers.
Brand at a Glance
80%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
Great West Casualty NPS
Great West Casualty's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Great West Casualty's customers would recommend using the product based on a scale of -100 to 100.
Great West Casualty Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Great West Casualty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2022 -20 | Aug 2022 | -20 |
Apr 2023 -33 | Apr 2023 | -33 |
Dec 2023 -29 | Dec 2023 | -29 |
Sep 2024 -37 | Sep 2024 | -37 |
Oct 2024 -22 | Oct 2024 | -22 |
Aug 2025 -30 | Aug 2025 | -30 |
Jan 2026 -18 | Jan 2026 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Great West Casualty NPS by Gender
Great West Casualty's NPS was rated 0 by Male customers on Comparably.
Male
0
Great West Casualty's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Great West Casualty's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Great West Casualty NPS by Ethnicity
Great West Casualty's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Great West Casualty Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Great West Casualty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Great West Casualty Customer Loyalty Score by Gender
Great West Casualty's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Great West Casualty.
Male
78%
Yes
Female
N/A
Yes
Great West Casualty Customer Loyalty Score by Ethnicity
Great West Casualty's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Great West Casualty.
100
out of 100
Caucasian
Great West Casualty Product Quality
2.8/5
Great West Casualty has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Great West Casualty's overall Product Quality score rated by its users and customers.
Great West Casualty Product Information
Great West Casualty’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://ssl.gwccnet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into Great West Casualty Product Quality
Great West Casualty's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Great West Casualty's Product Quality.
Ranked Great West Casualty Product Quality the Highest
Great West Casualty Product Quality Score by Gender
Great West Casualty's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Great West Casualty.
Male
2.7/5
Female
N/A
Great West Casualty Product Quality Score by Ethnicity
Great West Casualty's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Great West Casualty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Great West Casualty Pricing
Great West Casualty ROI & Value For Money
3/5
Great West Casualty has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Great West Casualty ROI
Great West Casualty's ROI score was rated highest by Male customers.
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Ranked Great West Casualty ROI the Highest
Great West Casualty ROI Score by Gender
Great West Casualty's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Great West Casualty.
Male
3.4/5
Female
N/A
Great West Casualty ROI Score by Ethnicity
Great West Casualty's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Great West Casualty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Great West Casualty Customer Satisfaction (CSAT)
Great West Casualty Customer Satisfaction (CSAT) Score
60 / 100
Great West Casualty has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Great West Casualty Customer Satisfaction
Great West Casualty's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Great West Casualty's Customer Satisfaction.
Ranked Great West Casualty Customer Satisfaction the Highest
Great West Casualty Customer Satisfaction Score by Gender
Great West Casualty's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Great West Casualty.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Great West Casualty Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Great West Casualty's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Great West Casualty.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Great West Casualty Customer Service
3/5
Great West Casualty has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Great West Casualty's Customer Service
Address
1100 West 29th Street Box 277, South Sioux City, NE 68776
Website
https://ssl.gwccnet.com
Phone Number
(402)494-2411
Quick Insights into Great West Casualty Customer Service
Great West Casualty's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Great West Casualty's Customer Service score.
Ranked Great West Casualty Customer Service the Highest
Great West Casualty Customer Service Score by Gender
Great West Casualty's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Great West Casualty.
Male
2.9/5
Female
N/A
Great West Casualty Customer Service Score by Ethnicity
Great West Casualty's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Great West Casualty.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Great West Casualty as an Employer
Consumer vs. Employees
Great West Casualty scored a -19 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Great West Casualty would recommend the brand to a friend. ENPS measures how likely Great West Casualty employees would recommend working at Great West Casualty to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
