-58
NPS
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GreatCall
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About GreatCall's Brand
GreatCall, a wholly owned subsidiary of Best Buy, is the leader in connected health for active aging.
Brand at a Glance
63%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
GreatCall CMO
GreatCall NPS
GreatCall's Net Promoter Score (NPS) is a -58 with 21% Promoters, 0% Passives, and 79% Detractors. Net Promoter Score tracks whether GreatCall's customers would recommend using the product based on a scale of -100 to 100.
GreatCall Overall NPS
| 21% | Promoters |
|---|---|
| 0% | Passives |
| 79% | Detractors |
GreatCall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 -60 | Jul 2022 | -60 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 -43 | Oct 2022 | -43 |
Dec 2022 -50 | Dec 2022 | -50 |
Jan 2023 -63 | Jan 2023 | -63 |
Apr 2023 -67 | Apr 2023 | -67 |
Feb 2024 -53 | Feb 2024 | -53 |
Jan 2025 -57 | Jan 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GreatCall NPS by Gender
GreatCall's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
GreatCall's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
GreatCall's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
GreatCall NPS by Ethnicity
GreatCall's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
GreatCall NPS by Age
GreatCall's NPS was rated -100 points by customers ages 66+ on Comparably.
GreatCall NPS by Usage
GreatCall's NPS was rated -100 points by customers who have used GreatCall's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
GreatCall Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of GreatCall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GreatCall Customer Loyalty Score by Gender
Female customers rated GreatCall's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GreatCall.
Male
55%
Yes
Female
70%
Yes
GreatCall Customer Loyalty Score by Ethnicity
GreatCall's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GreatCall.
33
out of 100
Caucasian
100
out of 100
Other
GreatCall Customer Loyalty Score by Age
GreatCall's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GreatCall.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
GreatCall Customer Loyalty Score by Usage
GreatCall's Customer Loyalty score was rated 33% by customers who have used GreatCall's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GreatCall Product Quality
1.9/5
GreatCall has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock GreatCall's overall Product Quality score rated by its users and customers.
GreatCall Product Information
GreatCall’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.greatcall.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Quick Insights into GreatCall Product Quality
GreatCall's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked GreatCall's Product Quality.
Ranked GreatCall Product Quality the Highest
Ranked GreatCall Product Quality the Lowest
GreatCall Product Quality Score by Gender
GreatCall's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GreatCall.
Male
1.5/5
Female
1.5/5
GreatCall Product Quality Score by Ethnicity
GreatCall's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GreatCall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
GreatCall Product Quality Score by Age
GreatCall's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GreatCall.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
GreatCall Product Quality Score by Usage
GreatCall's Product Quality score was rated 1.5 stars by customers who have used GreatCall's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GreatCall Pricing
GreatCall ROI & Value For Money
2.1/5
GreatCall has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GreatCall's overall ROI score rated by its users and customers.
Quick Insights into GreatCall ROI
GreatCall's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked GreatCall's ROI score.
Ranked GreatCall ROI the Highest
Ranked GreatCall ROI the Lowest
GreatCall ROI Score by Gender
Male customers rated GreatCall's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GreatCall.
Male
2.1/5
Female
1.5/5
GreatCall ROI Score by Ethnicity
GreatCall's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GreatCall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
GreatCall ROI Score by Age
GreatCall's ROI score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GreatCall.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
GreatCall ROI Score by Usage
GreatCall's ROI score was rated 2.1 stars by customers who have used GreatCall's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GreatCall Customer Satisfaction (CSAT)
GreatCall Customer Satisfaction (CSAT) Score
28 / 100
GreatCall has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GreatCall Customer Satisfaction
GreatCall's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked GreatCall's Customer Satisfaction.
Ranked GreatCall Customer Satisfaction the Highest
Ranked GreatCall Customer Satisfaction the Lowest
GreatCall Customer Satisfaction Score by Gender
Female customers rated GreatCall's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GreatCall.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
GreatCall Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GreatCall's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GreatCall.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
CSAT according to Other
GreatCall's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GreatCall.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
GreatCall Customer Satisfaction Score by Age
GreatCall's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GreatCall.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
GreatCall Customer Satisfaction Score by Usage
GreatCall's Customer Satisfaction score was rated 0 points by customers who have used GreatCall's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GreatCall Customer Service
1.8/5
GreatCall has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock GreatCall's overall Customer Service score rated by its users and customers.
About GreatCall's Customer Service
Address
10945 Vista Sorrento Pkwy, San Diego, CA 92130
Website
http://www.greatcall.com
GreatCall's Social Links
Quick Insights into GreatCall Customer Service
GreatCall's Customer Service score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked GreatCall's Customer Service score.
Ranked GreatCall Customer Service the Highest
Ranked GreatCall Customer Service the Lowest
GreatCall Customer Service Score by Gender
GreatCall's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GreatCall.
Male
1.5/5
Female
1.5/5
GreatCall Customer Service Score by Ethnicity
GreatCall's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GreatCall.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
GreatCall Customer Service Score by Age
GreatCall's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GreatCall.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
GreatCall Customer Service Score by Usage
GreatCall's Customer Service score was rated 1.5 stars by customers who have used GreatCall's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GreatCall as an Employer
2.9/5
GreatCall has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
GreatCall scored a -58 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of GreatCall would recommend the brand to a friend. ENPS measures how likely GreatCall employees would recommend working at GreatCall to a friend.
Net Promoter Score
-58
NPS Score
| 21% | Promoters |
|---|---|
| 0% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
