-20
NPS
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Gree Electric Appliances
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About Gree Electric Appliances' Brand
Manufacturer of various electrical appliances created for home use. The company's household electrical appliances includes residential air conditioners, central air conditioners, air source water heaters, smart phones, home appliances, refrigerators and their accessories.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Gree Electric Appliances NPS
Gree Electric Appliances's Net Promoter Score (NPS) is a -20 with 0% Promoters, 80% Passives, and 20% Detractors. Net Promoter Score tracks whether Gree Electric Appliances's customers would recommend using the product based on a scale of -100 to 100.
Gree Electric Appliances Overall NPS
| 0% | Promoters |
|---|---|
| 80% | Passives |
| 20% | Detractors |
Gree Electric Appliances NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Feb 2025 -20 | Feb 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gree Electric Appliances Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Gree Electric Appliances users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gree Electric Appliances Product Quality
2.5/5
Gree Electric Appliances has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Gree Electric Appliances' overall Product Quality score rated by its users and customers.
Gree Electric Appliances Product Information
Gree Electric Appliances’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.gree.com.cn
- Company Size
- 10,000+ Employees
Gree Electric Appliances Pricing
Gree Electric Appliances ROI & Value For Money
3/5
Gree Electric Appliances has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Gree Electric Appliances' overall ROI score rated by its users and customers.
Gree Electric Appliances Customer Satisfaction (CSAT)
Gree Electric Appliances Customer Satisfaction (CSAT) Score
50 / 100
Gree Electric Appliances has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gree Electric Appliances Customer Service
2.7/5
Gree Electric Appliances has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Gree Electric Appliances' overall Customer Service score rated by its users and customers.
About Gree Electric Appliances's Customer Service
Address
West Jinji Road, Zhuhai, 519070 British Indian Ocean
Website
www.gree.com.cn
Phone Number
7
Gree Electric Appliances as an Employer
Consumer vs. Employees
Gree Electric Appliances scored a -20 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Gree Electric Appliances would recommend the brand to a friend. ENPS measures how likely Gree Electric Appliances employees would recommend working at Gree Electric Appliances to a friend.
Net Promoter Score
-20
NPS Score
| 0% | Promoters |
|---|---|
| 80% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
