-85
NPS
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GREEN DOT CORPORATION
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About GREEN DOT CORPORATION's Brand
Green Dot Corporation provides retail-based financial services for businesses and money management solutions for consumers based in the U.S.
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
GREEN DOT CORPORATION CMO
Jeff Spicer
Jeff Spicer serves as the Chief Marketing Officer of Green Dot Corporation. Jeff started at Green Dot Corporation in October of 2017. Jeff is currently based in the San Francisco Bay Area.
GREEN DOT CORPORATION NPS
GREEN DOT CORPORATION's Net Promoter Score (NPS) is a -85 with 6% Promoters, 3% Passives, and 91% Detractors. Net Promoter Score tracks whether GREEN DOT CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
GREEN DOT CORPORATION Overall NPS
| 6% | Promoters |
|---|---|
| 3% | Passives |
| 91% | Detractors |
GREEN DOT CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -92 | Nov 2023 | -92 |
Dec 2023 -88 | Dec 2023 | -88 |
Jan 2024 -89 | Jan 2024 | -89 |
Feb 2024 -89 | Feb 2024 | -89 |
Mar 2024 -89 | Mar 2024 | -89 |
Apr 2024 -87 | Apr 2024 | -87 |
May 2024 -87 | May 2024 | -87 |
Jun 2024 -85 | Jun 2024 | -85 |
Oct 2024 -85 | Oct 2024 | -85 |
May 2025 -85 | May 2025 | -85 |
Aug 2025 -85 | Aug 2025 | -85 |
Sep 2025 -85 | Sep 2025 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GREEN DOT CORPORATION NPS by Gender
Female customers rated GREEN DOT CORPORATION's NPS 4 points higher than Male customers.
Male
-92
GREEN DOT CORPORATION's NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-88
GREEN DOT CORPORATION's NPS was rated -88 by Female customers on Comparably.
4%
Promoters
4%
Passives
92%
Detractors
GREEN DOT CORPORATION NPS by Ethnicity
GREEN DOT CORPORATION's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
GREEN DOT CORPORATION NPS by Age
GREEN DOT CORPORATION's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
GREEN DOT CORPORATION NPS by Usage
GREEN DOT CORPORATION's NPS was rated the highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
GREEN DOT CORPORATION Customer Reviews
Out of the 12 GREEN DOT CORPORATION customer reviews 0 were positive and 12 were constructive. GREEN DOT CORPORATION customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
GREEN DOT CORPORATION Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of GREEN DOT CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GREEN DOT CORPORATION Customer Loyalty Score by Gender
Female customers rated GREEN DOT CORPORATION's Customer Loyalty score 13% higher than Male customers.
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Male
65%
Yes
Female
78%
Yes
GREEN DOT CORPORATION Customer Loyalty Score by Ethnicity
GREEN DOT CORPORATION's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GREEN DOT CORPORATION.
67
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
89
out of 100
Other
GREEN DOT CORPORATION Customer Loyalty Score by Age
GREEN DOT CORPORATION's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GREEN DOT CORPORATION.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 82% | 31-35 | 82% |
36-40 70% | 36-40 | 70% |
41-45 74% | 41-45 | 74% |
46-50 91% | 46-50 | 91% |
51-55 60% | 51-55 | 60% |
56-60 46% | 56-60 | 46% |
GREEN DOT CORPORATION Customer Loyalty Score by Usage
GREEN DOT CORPORATION's Customer Loyalty score was rated the highest by customers who have used GREEN DOT CORPORATION's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GREEN DOT CORPORATION Customer Loyalty Score by Industry
GREEN DOT CORPORATION's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GREEN DOT CORPORATION Product Quality
1.5/5
GREEN DOT CORPORATION has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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GREEN DOT CORPORATION Product Information
GREEN DOT CORPORATION’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GREEN DOT CORPORATION's product the highest. Reviewers from the Construction industry rated GREEN DOT CORPORATION the lowest at 1.5.
- Website
- http://www.greendot.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into GREEN DOT CORPORATION Product Quality
GREEN DOT CORPORATION's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked GREEN DOT CORPORATION's Product Quality.
Ranked GREEN DOT CORPORATION Product Quality the Highest
Ranked GREEN DOT CORPORATION Product Quality the Lowest
GREEN DOT CORPORATION Product Quality Score by Gender
GREEN DOT CORPORATION's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GREEN DOT CORPORATION.
Male
1.5/5
Female
1.5/5
GREEN DOT CORPORATION Product Quality Score by Ethnicity
GREEN DOT CORPORATION's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GREEN DOT CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
GREEN DOT CORPORATION Product Quality Score by Age
GREEN DOT CORPORATION's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GREEN DOT CORPORATION.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
GREEN DOT CORPORATION Product Quality Score by Usage
GREEN DOT CORPORATION's Product Quality score was rated the highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GREEN DOT CORPORATION Product Quality Score by Industry
GREEN DOT CORPORATION's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GREEN DOT CORPORATION Pricing
GREEN DOT CORPORATION ROI & Value For Money
1.5/5
GREEN DOT CORPORATION has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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GREEN DOT CORPORATION Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Construction industry think that they had the lowest ROI from GREEN DOT CORPORATION.
Quick Insights into GREEN DOT CORPORATION ROI
GREEN DOT CORPORATION's ROI score was rated highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked GREEN DOT CORPORATION ROI the Highest
Ranked GREEN DOT CORPORATION ROI the Lowest
GREEN DOT CORPORATION ROI Score by Gender
GREEN DOT CORPORATION's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GREEN DOT CORPORATION.
Male
1.5/5
Female
1.5/5
GREEN DOT CORPORATION ROI Score by Ethnicity
GREEN DOT CORPORATION's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GREEN DOT CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
GREEN DOT CORPORATION ROI Score by Age
GREEN DOT CORPORATION's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GREEN DOT CORPORATION.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
GREEN DOT CORPORATION ROI Score by Usage
GREEN DOT CORPORATION's ROI score was rated the highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GREEN DOT CORPORATION ROI Score by Industry
GREEN DOT CORPORATION's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GREEN DOT CORPORATION Customer Satisfaction (CSAT)
GREEN DOT CORPORATION Customer Satisfaction (CSAT) Score
13 / 100
GREEN DOT CORPORATION has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GREEN DOT CORPORATION Customer Satisfaction
GREEN DOT CORPORATION's Customer Satisfaction score was rated highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked GREEN DOT CORPORATION's Customer Satisfaction.
Ranked GREEN DOT CORPORATION Customer Satisfaction the Highest
Ranked GREEN DOT CORPORATION Customer Satisfaction the Lowest
GREEN DOT CORPORATION Customer Satisfaction Score by Gender
Male customers rated GREEN DOT CORPORATION's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GREEN DOT CORPORATION.
24 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 76% |
4 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 8% | |
Very Dissatisfied | 84% |
GREEN DOT CORPORATION Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GREEN DOT CORPORATION's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
CSAT according to Hispanic or Latino
GREEN DOT CORPORATION's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GREEN DOT CORPORATION.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
GREEN DOT CORPORATION's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GREEN DOT CORPORATION.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Other
GREEN DOT CORPORATION's Customer Satisfaction (CSAT) score was rated 15% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GREEN DOT CORPORATION.
15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
71%
GREEN DOT CORPORATION Customer Satisfaction Score by Age
GREEN DOT CORPORATION's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GREEN DOT CORPORATION.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 11% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% |
GREEN DOT CORPORATION Customer Satisfaction Score by Usage
GREEN DOT CORPORATION's Customer Satisfaction score was rated the highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GREEN DOT CORPORATION Customer Satisfaction Score by Industry
GREEN DOT CORPORATION's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "GREEN DOT CORPORATION Customer Satisfaction Score by Industry",
"text": "GREEN DOT CORPORATION's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "GREEN DOT CORPORATION's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "GREEN DOT CORPORATION's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "GREEN DOT CORPORATION's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "GREEN DOT CORPORATION's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}GREEN DOT CORPORATION Customer Service
1.5/5
GREEN DOT CORPORATION has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About GREEN DOT CORPORATION's Customer Service
Address
3465 E. Foothill Blvd., Pasadena, CA 91107
Website
http://www.greendot.com
Phone Number
1(866) 795-7597
Quick Insights into GREEN DOT CORPORATION Customer Service
GREEN DOT CORPORATION's Customer Service score was rated highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked GREEN DOT CORPORATION's Customer Service score.
Ranked GREEN DOT CORPORATION Customer Service the Highest
Ranked GREEN DOT CORPORATION Customer Service the Lowest
GREEN DOT CORPORATION Customer Service Score by Gender
GREEN DOT CORPORATION's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GREEN DOT CORPORATION.
Male
1.5/5
Female
1.5/5
GREEN DOT CORPORATION Customer Service Score by Ethnicity
GREEN DOT CORPORATION's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GREEN DOT CORPORATION.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
GREEN DOT CORPORATION Customer Service Score by Age
GREEN DOT CORPORATION's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GREEN DOT CORPORATION.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
GREEN DOT CORPORATION Customer Service Score by Usage
GREEN DOT CORPORATION's Customer Service score was rated the highest by customers who have used GREEN DOT CORPORATION's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GREEN DOT CORPORATION Customer Service Score by Industry
GREEN DOT CORPORATION's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
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GREEN DOT CORPORATION as an Employer
2.6/5
GREEN DOT CORPORATION has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of GREEN DOT CORPORATION
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
GREEN DOT CORPORATION scored a -85 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of GREEN DOT CORPORATION would recommend the brand to a friend. ENPS measures how likely GREEN DOT CORPORATION employees would recommend working at GREEN DOT CORPORATION to a friend.
Net Promoter Score
-85
NPS Score
| 6% | Promoters |
|---|---|
| 3% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
