-78
NPS
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Green Plains
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About Green Plains' Brand
"Green Plains, engages in the production, marketing, and distribution of ethanol."
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
Green Plains NPS
Green Plains's Net Promoter Score (NPS) is a -78 with 11% Promoters, 0% Passives, and 89% Detractors. Net Promoter Score tracks whether Green Plains's customers would recommend using the product based on a scale of -100 to 100.
Green Plains Overall NPS
| 11% | Promoters |
|---|---|
| 0% | Passives |
| 89% | Detractors |
Green Plains NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Nov 2024 -71 | Nov 2024 | -71 |
Dec 2024 -75 | Dec 2024 | -75 |
Feb 2025 -77 | Feb 2025 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Green Plains Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Green Plains users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Green Plains Product Quality
3.2/5
Green Plains has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Green Plains' overall Product Quality score rated by its users and customers.
Green Plains Product Information
Green Plains’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.gpreinc.com/
- Company Size
- 501-1,000 Employees
Industry
Chemicals
Green Plains Pricing
Green Plains ROI & Value For Money
3/5
Green Plains has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Green Plains' overall ROI score rated by its users and customers.
Green Plains Customer Satisfaction (CSAT)
Green Plains Customer Satisfaction (CSAT) Score
28 / 100
Green Plains has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
14%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Green Plains Customer Service
2.6/5
Green Plains has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Green Plains' overall Customer Service score rated by its users and customers.
About Green Plains's Customer Service
Address
Omaha, NE
Website
http://www.gpreinc.com/
Green Plains as an Employer
2.2/5
Green Plains has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Green Plains scored a -78 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Green Plains would recommend the brand to a friend. ENPS measures how likely Green Plains employees would recommend working at Green Plains to a friend.
Net Promoter Score
-78
NPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
