-78
NPS
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Greenberg Traurig
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About Greenberg Traurig's Brand
Greenberg Traurig helps clients bridge diverse legal systems and cultures.
Brand at a Glance
32%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Greenberg Traurig NPS
Greenberg Traurig's Net Promoter Score (NPS) is a -78 with 7% Promoters, 8% Passives, and 85% Detractors. Net Promoter Score tracks whether Greenberg Traurig's customers would recommend using the product based on a scale of -100 to 100.
Greenberg Traurig Overall NPS
| 7% | Promoters |
|---|---|
| 8% | Passives |
| 85% | Detractors |
Greenberg Traurig NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Jun 2023 -83 | Jun 2023 | -83 |
Aug 2023 -78 | Aug 2023 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenberg Traurig NPS by Gender
Greenberg Traurig's NPS was rated -70 by Female customers on Comparably.
Female
-70
Greenberg Traurig's NPS was rated -70 by Female customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Male
N/A
Greenberg Traurig's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Greenberg Traurig NPS by Ethnicity
Greenberg Traurig's NPS was rated -51 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Greenberg Traurig NPS by Age
Greenberg Traurig's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Greenberg Traurig NPS by Usage
Greenberg Traurig's NPS was rated the highest by customers who have used Greenberg Traurig's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
Greenberg Traurig Customer Loyalty
32%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
32% of Greenberg Traurig users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Greenberg Traurig Customer Loyalty Score by Gender
Greenberg Traurig's Customer Loyalty score was rated 28 by Female customers on Comparably.
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Female
28%
Yes
Male
N/A
Yes
Greenberg Traurig Customer Loyalty Score by Ethnicity
Greenberg Traurig's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Greenberg Traurig.
40
out of 100
Caucasian
Greenberg Traurig Customer Loyalty Score by Age
Greenberg Traurig's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
31-35 70% | 31-35 | 70% |
Greenberg Traurig Customer Loyalty Score by Usage
Greenberg Traurig's Customer Loyalty score was rated the highest by customers who have used Greenberg Traurig's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Greenberg Traurig Customer Loyalty Score by Industry
Greenberg Traurig's Customer Loyalty score was rated 10% by Architecture and Planning industry customers.
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Greenberg Traurig Product Quality
1.8/5
Greenberg Traurig has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Greenberg Traurig Product Information
Greenberg Traurig’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Greenberg Traurig's product the highest.
- Website
- http://www.gtlaw.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Greenberg Traurig Product Quality
Greenberg Traurig's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Greenberg Traurig's products/services for Less than 1 Year.
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Ranked Greenberg Traurig Product Quality the Highest
Ranked Greenberg Traurig Product Quality the Lowest
Greenberg Traurig Product Quality Score by Gender
Greenberg Traurig's Product Quality score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
Greenberg Traurig Product Quality Score by Ethnicity
Greenberg Traurig's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Greenberg Traurig.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Greenberg Traurig Product Quality Score by Age
Greenberg Traurig's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Greenberg Traurig.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 3.1 | 31-35 | 3.1 |
Greenberg Traurig Product Quality Score by Usage
Greenberg Traurig's Product Quality score was rated the highest by customers who have used Greenberg Traurig's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Greenberg Traurig Product Quality Score by Industry
Greenberg Traurig's Product Quality score was rated 1.5 stars by Architecture and Planning industry customers.
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Greenberg Traurig Pricing
Greenberg Traurig ROI & Value For Money
1.7/5
Greenberg Traurig has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Greenberg Traurig Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Greenberg Traurig ROI
Greenberg Traurig's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Greenberg Traurig's products/services for Less than 1 Year.
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Ranked Greenberg Traurig ROI the Highest
Ranked Greenberg Traurig ROI the Lowest
Greenberg Traurig ROI Score by Gender
Greenberg Traurig's ROI score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Greenberg Traurig.
Female
1.6/5
Male
N/A
Greenberg Traurig ROI Score by Ethnicity
Greenberg Traurig's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Greenberg Traurig.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Greenberg Traurig ROI Score by Age
Greenberg Traurig's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Greenberg Traurig.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 3 | 31-35 | 3 |
Greenberg Traurig ROI Score by Usage
Greenberg Traurig's ROI score was rated the highest by customers who have used Greenberg Traurig's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Greenberg Traurig ROI Score by Industry
Greenberg Traurig's ROI score was rated 1.5 stars by Architecture and Planning industry customers.
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Greenberg Traurig Customer Satisfaction (CSAT)
Greenberg Traurig Customer Satisfaction (CSAT) Score
17 / 100
Greenberg Traurig has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Greenberg Traurig Customer Satisfaction
Greenberg Traurig's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Greenberg Traurig's products/services for Less than 1 Year.
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Ranked Greenberg Traurig Customer Satisfaction the Highest
Ranked Greenberg Traurig Customer Satisfaction the Lowest
Greenberg Traurig Customer Satisfaction Score by Gender
Greenberg Traurig's Customer Satisfaction score was rated 22 by Female customers on Comparably.
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22 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Greenberg Traurig Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Greenberg Traurig's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Greenberg Traurig.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Greenberg Traurig Customer Satisfaction Score by Age
Greenberg Traurig's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Greenberg Traurig.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 31-35 | 67% |
Greenberg Traurig Customer Satisfaction Score by Usage
Greenberg Traurig's Customer Satisfaction score was rated the highest by customers who have used Greenberg Traurig's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Greenberg Traurig Customer Satisfaction Score by Industry
Greenberg Traurig's Customer Satisfaction score was rated 0 points by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Greenberg Traurig Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
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}Greenberg Traurig Customer Service
1.7/5
Greenberg Traurig has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Greenberg Traurig's Customer Service
Address
54 State Street 6th Floor, Albany, NY
Website
http://www.gtlaw.com/
Phone Number
(518) 689-1400
Quick Insights into Greenberg Traurig Customer Service
Greenberg Traurig's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Greenberg Traurig's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Greenberg Traurig's Customer Service score.
Ranked Greenberg Traurig Customer Service the Highest
Ranked Greenberg Traurig Customer Service the Lowest
Greenberg Traurig Customer Service Score by Gender
Greenberg Traurig's Customer Service score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Greenberg Traurig.
Female
1.6/5
Male
N/A
Greenberg Traurig Customer Service Score by Ethnicity
Greenberg Traurig's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Greenberg Traurig.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Greenberg Traurig Customer Service Score by Age
Greenberg Traurig's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Greenberg Traurig.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 3.1 | 31-35 | 3.1 |
Greenberg Traurig Customer Service Score by Usage
Greenberg Traurig's Customer Service score was rated the highest by customers who have used Greenberg Traurig's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Greenberg Traurig Customer Service Score by Industry
Greenberg Traurig's Customer Service score was rated 1.5 stars by Architecture and Planning industry customers.
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Greenberg Traurig as an Employer
2.5/5
Greenberg Traurig has a 2.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Greenberg Traurig scored a -78 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenberg Traurig would recommend the brand to a friend. ENPS measures how likely Greenberg Traurig employees would recommend working at Greenberg Traurig to a friend.
Net Promoter Score
-78
NPS Score
| 7% | Promoters |
|---|---|
| 8% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 24% | Promoters |
|---|---|
| 24% | Passive |
| 52% | Detractors |
